Clinical Quality Program Manager

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Pelago

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

🚗 Transport

Hospitality • Food & Beverage • Transport

Pelago is a travel experience platform owned by Singapore Airlines that offers booking services for activities, attraction tickets, and things to do across various destinations worldwide. Pelago provides exclusive perks for Singapore Airlines and Scoot passengers, integrating a rewards system where customers can earn and redeem miles with each purchase. Catering to a host of currencies and languages, Pelago ensures travel essentials like SIM cards and transportation options are available for seamless cultural adventures. Users can access a variety of experiences, from tours to iconic attractions, and enjoy benefits such as price guarantees and high-quality service standards.

📋 Description

• Lead clinical quality and accreditation readiness for Pelago's care programs • Run clinical audits across the care team • Co-lead the Quality and Safety Committee • Serve as the clinical lead for Joint Commission readiness, from policy development through survey day • Turn audit results and committee decisions into updated policies, protocols, and care team tools • Confirm that changes improved care • Prepare Quality and Safety Committee meetings, turn discussions into decisions and owners, and track follow-through • Own required clinical policies, run mock audits, drive corrective action, and serve as the clinical point of contact during surveys • Translate Joint Commission requirements into practical guidance • Audit documentation, clinical reasoning, protocol adherence, and member interactions • Deliver reports with patterns and recommendations • Identify systemic gaps in policy, tooling, training, or process • Propose updates with clinical, product, and operations partners • Maintain current knowledge of regulatory, licensing, and accreditation requirements

🎯 Requirements

• 3+ years in clinical quality, compliance, or auditing, including hands-on experience running clinical audits, managing a quality program, and/or preparing for accreditation or regulatory surveys (Joint Commission, CARF, or similar) • An active, unrestricted clinical license in good standing (e.g., LCSW, LPC, LMFT, RN, or licensed psychologist) • Familiarity with substance use disorder (SUD), mental health, or broader behavioral health care • Proven ability to work independently • Strong written communication • Organized and accountable • Comfort with ambiguity and iteration • Candidates must be located in the United States

🏖️ Benefits

• Generous and meaningful equity package • Full Medical, Dental, & Vision coverage • 401k Plan • Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days • Paid maternity, paternity & new parent leave • Flexible working environment • Annual Learning and Development stipend to support continued learning and career development • Wellness Reimbursement Program • Access to Reproductive & Family Planning Care • Substance Use Support for employees and family members • Incentive bonus program • Comprehensive benefits • Incentive pay applicable to eligible roles