Operations Shift Lead

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🏄 California, Connecticut, +3 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $93.8k - $125k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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UFC GYM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🧘 Wellness

👥 B2C

⚽ Sports

💰 Seed Round - UFC GYM on 2016-08

Wellness • B2C • Sports

UFC GYM is a global consumer-facing fitness franchise and gym brand aligned with the UFC (Ultimate Fighting Championship) name. It operates 150+ locations across dozens of countries (40 by 2023) and offers in-club and virtual fitness services including group classes, martial-arts-focused training (Ultimate Classes, Brazilian Jiu-Jitsu), youth programs, personal training, recovery and spa-style services (cryotherapy, red light therapy, compression therapy, HydroMassage), and a mobile app for membership and class management. The brand markets memberships, free passes, coaching, and franchise ownership opportunities.

📋 Description

• Lead global 24 ×7 infrastructure operations encompassing endpoint management and messaging collaboration service reliability • Drive root cause analysis and problem management activities following significant incidents • Implement corrective actions and operational improvements to prevent recurrence • Maintain operational documentation and post-incident reporting standards • Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes • Drive service-level accountability across all teams • Oversee infrastructure changes to ensure proper review, documentation, and execution • Coordinate maintenance activities across infrastructure teams and external vendors • Ensure production environments remain stable during infrastructure upgrades and deployments • Identify operational inefficiencies and drive process improvements across infrastructure support models • Support automation initiatives to improve service delivery and reduce manual operational overhead • Contribute to operational readiness for new infrastructure deployments • Establish a weekly Operations Review with performance, change, and risk metrics for executive visibility • Partner with enterprise project teams to ensure seamless transitions from build to run • Drive operational readiness for infrastructure projects and platform changes

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent professional experience) • 5+ years of experience supporting enterprise IT infrastructure environments • 2+ years of experience leading technical operations teams or acting in a senior operational role • Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk for monitoring and observability • Excellent executive communication and cross-functional collaboration skills • Proven ability to run mission-critical, global IT Infrastructure operations and serve as executive escalation point during major incidents • Strong grasp of SRE principles, automation, observability, and resilience engineering • Deep understanding of ITIL and ITSM tools, with focus on metrics-driven improvement • Familiarity with Okta, Entra ID, M365, Box, Zoom, CrowdStrike, Palo Alto SASE/NGFW, SD-WAN, Wi-Fi, and endpoint management • Skilled at managing OPEX budgets, vendor contracts, and FinOps initiatives • Preferred: Exposure to M&A or carve-out transformations • Preferred: Certifications such as ITIL Expert, PMP, or equivalent leadership credentials

🏖️ Benefits

• Base rate along with, as applicable, short- and long-term incentives • Growth and developmental opportunities • Health care • Retirement • Vacation and other paid time off • Additional offerings • Reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws