Part Time Collector, English/Spanish Bilingual

🔥 15 hours ago

🌵 Arizona, Idaho, +3 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏱ Part Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UFCU

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1936

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $895.4k Funding Round - FCU on 2023-08

Insurance • Consulting • Logistics

UFCU is a member-owned credit union that provides personal and business financial services, including checking and savings accounts, credit cards, mortgages, auto and personal loans, investment services, and insurance referrals. It emphasizes digital banking, member education (credit coaching and financial resources), fee-free ATM access, and community-oriented benefits, and is federally insured by the NCUA.

📋 Description

• Service members with past due consumer, commercial, or real estate loans • Communicate supportively, constructively, and empathetically with members through telephone, email, text, chat, and letters • Understand the circumstances resulting in members’ past due conditions • Develop solutions to resolve delinquent loan status • Conduct independent research and follow-up tasks, including validating financial responsibility and locating member contact information • Complete documents required for delinquency resolution • Balance individual member needs with UFCU membership needs while complying with policies, procedures, laws, and regulations • Validate identities of members and third parties • Inform members of past due loan status and discover reasons for delinquency, capacity, and willingness to resolve balances • Propose resolutions, confirm member commitments, and complete follow-up activities • Provide member service to remove barriers to timely loan payments • Validate debt responsibility, loan balances, loan terms, and related information • Provide loan documents and set up, edit, or terminate automated payments • Advise members about UFCU practices and produce and publish loss mitigation documentation • Produce written communications and provide accurate information about UFCU services • Use collections management, billing, telephone, member relationship management, and intranet systems • Document collection activities in compliance with laws, regulations, policies, and procedures • Contribute to and participate in systems, process, and procedure improvements • Participate in projects to develop, implement, upgrade, and replace UFCU systems • Complete required regulatory training and comply with Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, Fair Lending regulations, and internal controls • Report to the Assistant Manager – Collections

🎯 Requirements

• High School Diploma or Equivalent • Minimum of one (1) year of experience collecting secured or unsecured consumer loans • Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite) • Must be bondable • Excellent oral and written communication skills • Strong critical thinking skills • Proficiency with arithmetic operations, including calculating principal and interest payments given loan terms • Telephone and negotiation skills for collections, member communication, objection handling, payment requests, and confirming arrangements • Basic operational understanding of financial institutions, banks, and credit unions • Basic knowledge of UFCU products and services • Basic understanding of financial terms, bankruptcy, debt collection laws, call center operations, and collection technologies • Basic knowledge of MS Office tools including Outlook, Excel, and Word • Ability to balance individual member needs with those of the entire membership • Ability to work in a dynamic, high-volume environment • Consistent attendance and punctuality • Ability to talk and type simultaneously, think quickly, and locate member contact information • Preferred: Two- or four-year degree from an accredited college or university • Preferred: Two (2) years’ experience collecting auto and/or real estate collateralized consumer loans • Preferred: Six (6) months of banking and/or financial institution experience • Preferred: Experience with loan modifications • Preferred: Bilingual in English and Spanish

🏖️ Benefits

• 100% remote work • Part-time schedule • Remote work from Texas, Idaho, Utah, Arizona, or Montana • Availability Monday through Friday and occasionally Saturdays, extending up to 9 pm CST • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities