Verifications Agent

🔥 0 minutes ago

Where this job comes from

Posted on U-Haul's careers page ↗U-Haul's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

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Logo of U-Haul

U-Haul

10,000+ employees

Founded 1945

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Manage multiple conversations, systems, and tasks at the same time without losing sight of the details • Help customers get road-ready by reviewing driver's licenses and required documentation throughout the verification process • Balance customer needs with company policies while maintaining a customer-first approach • Make quick, confident decisions in a fast-paced environment where no two situations are exactly the same • Help safeguard the rental process by recognizing potential fraud indicators and following established verification procedures

🎯 Requirements

• Applicants must be legally authorized to work in the United States and must not require employer sponsorship • Availability to work 3:00 AM - 9:00 AM • Friday, Saturday, and Sunday required • Must be available to work holidays • Wired USB Headset • Ethernet Cord and Reliable Internet Connection • Webcam • Computer specifications will be verified to ensure compliance with position requirements • Enjoy helping people and creating positive experiences, even during difficult or complex customer situations • Can confidently handle back-to-back calls, chats, and verification sessions in a fast-paced environment • Pay close attention to details and can accurately document information while managing multiple responsibilities • Stay organized and effectively multitask across multiple systems and applications • Welcome feedback, coaching, and opportunities for personal and professional growth • Must complete the application using a desktop or laptop computer, including required assessments and a computer compatibility check

🏖️ Benefits

• Leave rush hour behind, work from the comfort of your own home • Benefits that support your physical, financial, and emotional well-being • Build a long-term career with pathways to leadership and specialty roles • Gain valuable experience in customer service, prioritization, and communication while building skills that can support long-term career growth

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