Learner Services Advisor

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ultimate Medical Academy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🏥 Healthcare

🔥 Funding within the last year

💰 $378.8k Grant on 2025-11

Education • Healthcare

Ultimate Medical Academy is a private education provider that trains and prepares students for careers in healthcare. UMA offers online and remote-first student services including admissions support, financial aid advising, learner services, and career services to help graduates connect with employer partners. The organization emphasizes professional growth for employees, a remote-friendly workplace, and is recognized for its commitment to healthcare education and student outcomes.

📋 Description

• Guide, support, and empower students throughout their educational journey. • Provide academic guidance on course navigation, academic policies, and course expectations. • Serve as the primary contact for learners’ non-academic inquiries and concerns via voice, text, and video. • Collaborate with colleagues to develop and implement retention initiatives. • Identify at-risk learners and provide guidance to improve short- and long-term academic success. • Contribute to individual, team, and departmental retention goals. • Participate in team collaboration and communication, including camera-based digital workspaces and virtual events. • Perform other duties as assigned. • Follow applicable compliance requirements and escalate compliance concerns to the Compliance department.

🎯 Requirements

• High School Diploma or equivalent experience. • Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive. • Ability to professionally communicate fluently in verbal and written English. • Ability to support a diverse and inclusive work environment. • Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. • Demonstrate knowledge of and follow applicable state laws and rules, federal and state compliance requirements and regulations, including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures. • Preferred: Any degree or equivalent experience and/or strong or advanced proficiency in required skills/experience. • Preferred: 1+ years’ experience in customer service, contact center or hospitality role. • Preferred: Proficient in MS Office (Word, Excel, PowerPoint) and Microsoft Teams. • Preferred: Critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking. • Home office setup, quiet place to work, ability to be on camera, and ability to hard wire into a high-speed internet connection. • Flexibility to work evenings and weekends, as needed.

🏖️ Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized) • FSA/HSA (Depending on Medical Plan chosen) • Basic Life Insurance (UMA paid) • Additional Voluntary Life Insurance (Team Member paid) • Employee Assistance Program – EAP (UMA paid) • Long Term Disability (UMA paid) • Short Term Disability (Team Member paid) • Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) • Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off • 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) • Pet Insurance • Identity Theft Protection • Continuous learning, professional development and career growth opportunities • Recognition and rewards for team member contributions

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