Manager, Retail Alternative Investment Operations

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Ultimus Fund Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

☁️ SaaS

🤝 B2B

💰 Private equity on 2012-07

Finance • SaaS • B2B

Ultimus Fund Solutions is an independent provider of fund administration and investment operations solutions for advisors and asset/fund managers. The firm delivers high-touch, scalable services across public and private markets — including transfer agency, middle-office and investment operations, ETF launch and conversion support, and specialized administration for mutual funds, private equity, private credit, retail alternatives, REITs and other fund wrappers. Ultimus combines these services with integrated, AI-enabled technology platforms (Ultimus Connect, Portfolio Analytics Portal, Workflow Manager, Investor and Advisor Portal, Private Investor Portal and related tools) to provide data, reporting and workflow automation. According to its public materials it administers $775B+ in assets, supports 2,500+ funds, 450+ clients, and 1,200+ associates.

📋 Description

• Oversee the retail alternative funds operations team and interact with clients, financial representatives, vendors, and associates • Manage department associates, including hiring, training, performance appraisals, and corrective actions • Conduct one-on-one and team meetings to discuss procedures and issues • Mentor associates through coaching, real-time experiences, and practice modeling • Set and achieve team and individual goals • Foster associate performance and accountability • Collaborate with the Transfer Agency Retail Alternative Investment Operations Leadership Team to develop new procedures • Maintain contact with fund advisor executives and financial brokerage representatives • Ensure timely processing of transactions through workflow management • Interpret fund prospectuses and ensure accurate processing • Develop detailed procedures and instructions for the processing team • Authorize processing exceptions according to management guidelines • Handle escalated situations with difficult callers or clients • Provide information and answer questions for fund family contacts • Determine and interpret required legal documents for processing • Ensure compliance with SEC, NICSA, and FINRA regulations • Interpret IRS regulations for retirement plans and tax reporting • Resolve and process IRS Tax Levies • Perform other duties as assigned

🎯 Requirements

• Minimum of 5 years of experience in client service or related field • Minimum of 1 year of management and leadership experience • Experience in the financial services industry • Knowledge of retirement plans and mutual fund IRS regulations • Knowledge of retail alternative funds, including interval funds, tender funds, and BDCs • Proficiency with Microsoft Office Suite and Adobe Acrobat • Bachelor’s degree in business administration or related field preferred • Series 6 or 7 license preferred • Equivalent education, experience, and KSA’s will be considered • Willingness to work beyond normal hours as needed • Ability to sit and stand regularly • Occasionally lift and/or move up to 35 lbs. • Specific vision abilities required • Reasonable accommodations may be made to enable performance of essential functions