Healthcare Customer Service Representative

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations • Build rapport and present the value of healthcare programs while addressing hesitations and driving engagement • Explain healthcare programs, manage resistance, highlight benefits, and convert opportunities into successful outcomes • Help members set healthcare goals and guide them toward achieving them • Identify, research, and resolve potential issues while delivering exceptional customer service • Address member concerns with empathy and senior sensitivity using value-driven, solution-oriented conversations • Resolve customer concerns, anticipate future needs, and deliver proactive support • Achieve productivity targets and maintain a strong work ethic and commitment to successful interactions • Reset appointments and schedules as needed to meet customer needs and expectations

🎯 Requirements

• High School Diploma or GED (required and verified during background check) • Strong computer skills — data entry, screen navigation, and solid keyboarding speed • Experience using Microsoft Outlook and Word • Excellent customer service skills and a friendly, compassionate tone • Ability to stick to schedules and daily tasks • Great oral and written communication skills • Genuine empathy and care for others • Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date • Completion of assessments may be required before moving forward in the hiring process • Assessments must be completed independently; unauthorized completion will result in disqualification or termination

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and paid holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development and growth opportunities