Enrollment Associate

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🔥 0 minutes ago

🏈 Alabama, Arizona, +11 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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UMass Global Career Bootcamps

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🔒 Cybersecurity

Education • Cybersecurity

UMass Global Career Bootcamps is a provider of online bootcamps focused on Software Engineering and Cyber Security, aiming to help individuals advance their careers in these high-demand fields. With a strong emphasis on e-learning, UMass Global equips students with the necessary skills to succeed in technology-driven jobs.

📋 Description

• Handle inbound and outbound calls and chat inquiries from prospective students • Provide information about university programs, products, services, admissions processes, and requirements • Facilitate the enrollment process by building rapport, answering questions, providing guidance, and resolving objections or challenges • Meet or exceed key performance indicators while delivering excellent customer service • Provide consultation and overcome objections as a subject matter expert • Manage difficult calls and tense situations with minimal escalation • Consult with callers to identify the best resource and follow up as needed • Respond to inquiries, address prospective student needs, and forward calls to appropriate personnel • Gather and verify account and contact information for transaction accuracy • Use telephony and CRM systems to access, read, and accurately input information • Process requests and update account history with proper documentation • Organize, access, and deliver product information and make scripted resale efforts • Perform other assigned duties • Receive general supervision from the Enrollment Services Manager

🎯 Requirements

• Associate’s degree, or equivalent combination of experience and education • One year of call center or customer service experience, preferably in a call center environment • Prior higher education or consultative sales experience is a plus • Strong understanding of UMass Global, its history, student population, and departments • Strong listening skills • Strong skill in consultative sales calls and coaching conversations • Excellent oral and written communication skills, including ability to communicate across differences • Polite and understandable telephone etiquette • Ability to empathize with others’ situations • Self-control when engaging in difficult conversations • Ability to learn and understand product details at a consumer level • Ability to type 25+ words per minute • Ability to thrive and adapt in a fast-changing environment • Ability to speak clearly with good dictation • Ability to work flexible hours, including evenings and weekends • Team-player, results-oriented, customer-centered approach with strong communication and listening skills • Ability and willingness to learn new software applications quickly • Must be available during the Enrollment Coaching Center schedule: Monday–Thursday 8:00 AM–6:30 PM Pacific time and Friday 8:00 AM–4:30 PM Pacific time • Must reside in one of the approved states: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin • Availability for collaboration during core hours from 9:00 AM to 2:00 PM Pacific time • Subject to a background check and criminal history review

🏖️ Benefits

• Medical, dental, and vision coverage with spending account options • Remote options • Flexible schedules • 1/2 day Fridays (biweekly) • Generous time off • Paid holidays • Paid winter break • Life, disability, accident, legal, and identity protection • Student debt support • 403(b) plan with a Roth option • 3% non-elective retirement contribution • Up to 6% retirement match, for a 9% total employer contribution • Tuition discounts for employees and family • Tuition Exchange program with other universities • PSLF eligible employer • Counseling services • Free Calm Health subscription • Year-round wellness programs