Patient Access Specialist II – Practice Operations

🔥 2 hours ago

🦀 Maryland – Remote

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💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of University of Maryland Faculty Physicians

University of Maryland Faculty Physicians

1001 - 5000 employees

📚 Education

🧘 Wellness

Education • Wellness

University of Maryland Faculty Physicians is a clinical group practice affiliated with the University of Maryland School of Medicine that provides a wide range of outpatient medical services, including dermatology, cardiology, ophthalmology, urgent care, facial plastic surgery, and medi-spa treatments. The organization operates multiple patient-facing clinics, offers patient portal services (MyChart), appointment scheduling, billing, and partners with the university for clinical education and faculty-led care.

📋 Description

• Responds to high volume of appointment requests • Answers and triages incoming calls and requests in a prompt, professional manner • Completes scheduling from work queues • Schedules patient appointments and reminds patients of necessary items to bring • Documents complete and clear messages and distributes clinical questions and escalation messages promptly • Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc

🎯 Requirements

• High school diploma or GED preferred • Minimum 2 years of medical office or call center experience • Entry level computer skills (specific programs as deemed by department) • Strong customer service and phone etiquette skills • Accurate data entry skills

🏖️ Benefits

• Total rewards package supporting health, life, career and retirement

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