Patient Access Specialist II – Practice Operations

🔥 0 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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University of Maryland Faculty Physicians

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📚 Education

🧘 Wellness

Healthcare • Education • Wellness

University of Maryland Faculty Physicians is a clinical group practice affiliated with the University of Maryland School of Medicine that provides a wide range of outpatient medical services, including dermatology, cardiology, ophthalmology, urgent care, facial plastic surgery, and medi-spa treatments. The organization operates multiple patient-facing clinics, offers patient portal services (MyChart), appointment scheduling, billing, and partners with the university for clinical education and faculty-led care.

📋 Description

• Respond to a high volume of appointment requests • Handle telephone calls, emails, work queues, and other electronic messages • Schedule appropriate medical exams, procedures, and tests • Perform demographic collection and insurance registration as applicable

🎯 Requirements

• High school diploma or general education degree (GED) preferred • Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role • Entry level computer skills • Strong customer service and phone etiquette skills • Ability to handle complex customer interactions and resolve concerns independently • Excellent verbal and written communication skills • Ability to demonstrate empathy, professionalism, patience, and active listening • Ability to manage competing priorities while maintaining accuracy and service excellence • Strong critical thinking and problem-solving skills • Experience navigating multiple computer applications and systems simultaneously • Ability to learn new systems, workflows, and processes • Experience managing multiple priorities in a fast-paced environment preferred • Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes • Experience mentoring or supporting new team members • Must reside in Alabama, Delaware, Florida, Georgia, Maryland, Pennsylvania, Tennessee, or Texas

🏖️ Benefits

• Total rewards package supporting employees' health, life, career and retirement • Health benefits • Life benefits • Career support • Retirement benefits