Academic Program Specialist

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Coordinate operational tasks involved in the day-to-day administration of major academic programs • Respond to Tier I/Tier II Academic Operations questions through CRM, telephone, email, chat, and walk-in channels • Refer inquiries to appropriate team members or departments via CRM and phone • Work with the Service Center • Reconstruct records • Assess Bowie University undergraduate and graduate records to ensure UMGC coursework appears on Bowie transcripts • Handle sensitive and confidential information • Scan, screen, and data-enter official transcripts and other academic documents • Scan incoming documents into the Document Management System and update student records in the SIS • Perform manual data entry for test scores, professional certifications, international evaluation credits, and military credits • Support management with special projects, memo creation, spreadsheets, tracking systems, and data cleanup • Locate archived files/documents for stateside, Asia, and Europe and scan them into the DMS • Open, sort, and process incoming mail and deliver it to the appropriate party or team • Research and respond to internal and external customer inquiries via phone, email, CRM cases, chat, and other established communication channels • Provide course descriptions to representatives from colleges and universities • Perform other duties as assigned to support the University's mission

🎯 Requirements

• Bachelor's degree • One year experience in administrative staff work • General knowledge of business English, spelling, and grammar • Knowledge of and skill in word processing, database, and spreadsheet software • Skill in performing basic mathematical computations • Ability to present statistical material in table, chart, or graph form • Ability to plan, organize, and prioritize multiple tasks and assignments • Ability to handle confidential and sensitive matters with tact and discretion • Ability to communicate effectively orally and in writing • Ability to understand and follow oral and written instructions • Ability to establish and maintain effective working relationships • Ability to operate computers and other office equipment • Ability to train, supervise, and evaluate personnel • Cover letter and resume required

🏖️ Benefits

• 14 days of paid vacation • 15 days of sick leave • 3 personal days • 16 paid holidays (17 during general election years) • Health care, medical with vision, dental, and prescription plans for individuals and families • Subsidized State of Maryland medical and prescription benefits for eligible Contingent II employees working an average of 30 or more hours per week • Health-plan purchase stipend for eligible Contingent II employees working an average of 20–29 hours per week • Term Life Insurance • Accidental Death and Dismemberment Insurance • Long-Term Disability Insurance • Retirement stipend equal to 7.25 percent of base salary • Eligibility to contribute to a supplemental retirement account (SRA) • Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options • Tuition Remission at UMGC or University of Maryland College Park • Spouses and dependent children eligible for undergraduate tuition remission after two years of service