Learner Resolution Specialist

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🕒 June 1

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Responsible for coordinating the intake and timely resolution of student complaints and disputes. • Serves as the main point of contact for the routing, escalation, and resolution of student issues. • Analyzes dispute resolution data and recommends/initiate changes to policy and procedure based upon data trends. • Collaborates with internal departments to assist in responding to student complaints and concerns. • Interacts with constituents frequently and endeavors towards de-escalation. • Reviews and develops dispute resolution practices and procedures.

🎯 Requirements

• Bachelor's Degree • 1 to 3 years of experience • Outstanding communication and problem-solving skills • Knowledge of dispute resolution practices and procedures • Ability to manage multiple tasks with tight deadlines. • Requires the ability to maintain confidentiality and handle sensitive matters with discretion and tact.

🏖️ Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). • Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. • Flexible Spending Accounts: Available for medical and dependent care expenses. • Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. • Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.