Community Strategy Manager

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Serve as a consultative partner to Customer Success Managers by supporting escalation reviews and building network engagement plans • Collaborate with Sales and Implementation teams on customer onboarding and early community-process integration • Drive retention across assigned customer accounts • Partner with community-based organizations to strengthen relationships and address shared goals • Collaborate with Marketing and Revenue Operations to align strategies and meet community-focused objectives • Foster connections that enhance customer and community outcomes • Maintain SOPs, playbooks, and triage processes for community escalations • Facilitate weekly escalation review meetings and track follow-up actions • Track and report escalation campaign metrics in Salesforce • Monitor adoption, network health, and partner engagement data for key customers and geographies • Manage customer surveys following escalations • Develop new models to drive user adoption • Work with Marketing on community-facing materials • Support community-focused Marketing events

🎯 Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role • Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or organizations serving vulnerable populations • Demonstrated success building relationships across multiple stakeholder groups • Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines • Strong analytical and operational skills, including using data to measure outcomes, identify opportunities, and improve processes • Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency • Experience using CRM or case management platforms; Salesforce preferred • Comfort learning new technology platforms • Comfortable working in a fast-paced, evolving environment • Must live in the state of Virginia • Must pass a background check including criminal, employment, and education verification

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible Time Off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups (ERGs) • Health savings accounts (HSAs) • Flexible spending accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved WFH supplies

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