Senior Community Strategy Manager

🔥 2 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Serve as a consultative partner to Customer Success, Sales, and Implementation teams • Build enablement frameworks, tools, and coaching programs • Lead cross-functional training and working sessions • Execute community engagement and network strategies for priority customers • Design scalable engagement strategies across customer segments, geographies, or campaigns • Build relationships with community partners and anticipate adoption risks • Coach CSMs on customer- and partner-specific engagement plans • Manage and co-facilitate escalation processes and coordinate stakeholders for timely resolution • Design escalation campaigns and playbooks to address recurring adoption and partner engagement barriers • Maintain SOPs, playbooks, and triage processes • Design scalable workflows and operating approaches • Identify process bottlenecks and lead improvements • Track and report escalation campaign metrics in Salesforce • Monitor adoption, engagement, and network health • Design measurement frameworks for campaigns, adoption efforts, surveys, and engagement initiatives • Synthesize data into trends, scalable opportunities, executive-ready narratives, and prioritization recommendations • Maintain Salesforce and related systems data accuracy • Lead improvements to Salesforce workflows and reporting structures • Define system requirements and audit data quality • Align stakeholders around engagement priorities, escalation plans, and customer outcomes • Lead cross-functional initiatives and influence teams without direct authority • Facilitate customer, partner, and internal discussions, including complex escalation and adoption conversations • Coach others on concise, outcome-oriented communication • Diagnose operational, adoption, and engagement challenges • Lead experimentation with new engagement, escalation, and adoption models • Share learnings through playbooks, enablement, and recommendations • Connect community engagement work to customer value, adoption, retention, and measurable outcomes • Identify cross-customer themes affecting community partners and prioritize work based on impact

🎯 Requirements

• 5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role • Experience operating across multiple customers, geographies, or campaigns • Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations • Success designing scalable engagement strategies and building relationships across multiple stakeholder groups • Experience coaching, mentoring, or enabling CSMs or cross-functional partners • Experience managing complex, multi-customer or multi-market projects • Strong analytical and operational skills • Experience designing measurement frameworks and synthesizing data across customers or geographies • Experience translating findings into executive-ready recommendations • Experience building scalable SOPs, playbooks, or operating models • Experience driving operational consistency across teams • Experience using CRM or case management platforms; Salesforce preferred • Comfortable working in a fast-paced, evolving environment • Must reside in New Hampshire • Must pass a background check including criminal, employment, and education verification • May require 30–50% travel

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible Time Off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including for adoptive parents • Employee Resource Groups (ERGs) • Health savings accounts (HSAs) • Flexible spending accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies

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