Patient Financial Services Representative

Job not on LinkedIn

🔥 13 hours ago

🍑 Georgia – Remote

🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• No salary listed.

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University Hospitals Urgent Care

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51 - 200 employees

🏥 Healthcare

Healthcare

University Hospitals Urgent Care is a network of modern urgent care clinics operated by University Hospitals, providing accessible, walk-in and scheduled outpatient care across northeastern Ohio. Clinics are open 7 days a week (8 a. m. to 8 p. m. ), staffed by board-certified clinicians, and offer services including urgent care visits, COVID-19 testing, virtual visits, vaccines, sports physicals, occupational health, and other routine urgent-care services. Facilities are UCA-accredited, emphasize convenience (walk-in, book-ahead, virtual options), and aim to deliver patient-focused, community-based acute care outside of the emergency department.

📋 Description

• Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms • Manage patient billing and collections for urgent care visits using practice management software • Interpret and explain insurance coverage and patient financial responsibility • Collaborate with the Revenue Cycle Management team to resolve billing, coding, and workflow issues • Update patient demographics and submit daily billing statements to the statement vendor • Maintain compliance with insurance contracts and payer policies • Coordinate with clinic teams to resolve patient billing inquiries • Support overall functions and projects within the Revenue Cycle Department

🎯 Requirements

• High school diploma or equivalent • Minimum 2 years in patient billing, collections, and healthcare customer service • Strong understanding of insurance processes, eligibility, and denied claims • Proficiency in MS Office Suite (Word, Excel, PowerPoint) • Experience with practice management or billing systems • Exceptional written and verbal communication skills • Ability to remain empathetic, professional, and composed when handling patient concerns or conflict • Positivity, flexibility, and dependability in a high-volume environment • Strong attention to detail with the ability to multitask and manage competing priorities • Calm, courteous, and helpful demeanor • Ability to uphold patient privacy and HIPAA regulations

🏖️ Benefits

• Medical, Dental, Vision, Prescription, Pet Insurance & more • Paid Time Off & Holidays • 401K with Company Match • Leadership opportunities & career development • Employee Assistance Program (EAP) & wellness initiatives

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