Patient Financial Services Representative

🔥 13 hours ago

🍑 Georgia – Remote

🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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WellStreet Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏥 Healthcare

🤝 B2B

Healthcare • B2B

WellStreet Urgent Care is a national urgent care development and operations partner that helps health systems design, scale, and manage retail urgent care networks through flexible management and joint-venture partnerships. It emphasizes patient experience, digital patient flow via a proprietary digital experience platform, integrated EMR care coordination, and industry-leading clinical quality and profitability metrics (high NPS, accredited clinics, and strong margins). WellStreet provides services including urgent care network transformation, rapid growth and expansion, and operational management to attract new patients and connect urgent care to primary and specialty care.

📋 Description

• Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms • Manage patient billing and collections for urgent care visits using practice management software • Interpret and explain insurance coverage and patient financial responsibility • Collaborate with the Revenue Cycle Management team to resolve billing, coding, and workflow issues • Update patient demographics • Submit daily billing statements to the statement vendor • Maintain compliance with insurance contracts and payer policies • Coordinate with clinic teams to resolve patient billing inquiries • Support overall functions and projects within the Revenue Cycle Department • Deliver a responsive and respectful patient experience

🎯 Requirements

• High school diploma or equivalent • Minimum 2 years in patient billing, collections, and healthcare customer service • Strong understanding of insurance processes, eligibility, and denied claims • Proficiency in MS Office Suite (Word, Excel, PowerPoint) • Experience with practice management or billing systems • Exceptional written and verbal communication skills • Ability to communicate clearly with patients and team members • Ability to remain empathetic, professional, and composed when handling patient concerns or conflict • Positivity, flexibility, and dependability in a high-volume environment • Strong attention to detail • Ability to multitask and manage competing priorities • Maintains patient privacy and complies with HIPAA regulations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Pet insurance • Paid time off • Holidays • 401K with Company Match • Leadership opportunities • Career development • Employee Assistance Program (EAP) • Wellness initiatives

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