Supervisor, Virtual Enrollment Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $53.3k - $100.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Unum

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1848

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

<Unum> Unum is a long-established employee benefits and insurance provider that offers disability, life, accident, critical illness, dental, vision and other workplace-based insurance products, along with leave and absence management solutions. The company combines traditional insurance underwriting and claims services with modern digital platforms (e. g. , MyUnum, Unum Total Leave, Unum HR Connect) and deep HR-system integrations to serve employers, brokers and individual employees. Unum focuses on simplifying benefits administration, compliance, and return-to-work support through technology-enabled services and experienced service teams.

📋 Description

• Manage employees, processes, and output for the assigned team • Monitor business processes to ensure efficient, cost-effective, and high-quality output • Manage future growth and automation • Enhance customer experience and process efficiency through process improvement, mentoring, training, project participation, and quality assurance • Handle complicated and sensitive service and personnel matters • Support operating effectiveness and efficiency of the assigned service operation • Ensure team-level metrics meet departmental goals • Lead day-to-day activities of a direct-reporting team • Assist with interviewing candidates, training, and performance management • Conduct supplemental quality and accuracy audits; track findings and document training opportunities • Collaborate with cross-functional business areas • Review and streamline processes and procedures; recommend changes to upper management • Ensure compliance with corporate policies, procedures, controls, systems, standards, and procedures • Support implementation of new processes and deliver improvements on key initiatives • Collect and analyze trends and drive improvement opportunities, including workflows, procedures, and training • Develop working relationships with management at all levels • Lead by example as an active change agent • Perform other duties as assigned

🎯 Requirements

• Have Health & Life License in Resident State • Have Enrollment Knowledge/Experience across multiple benefits and enrollment platforms • Strong people management, time management, multi-tasking, critical thinking, and solutions-oriented skills • Bachelor’s degree or equivalent work experience preferred • Leadership experience preferred • Excellent oral and written communication skills, presentation and interpersonal abilities • Strong internal and external customer service orientation with expertise in the front-to-back customer experience • Strong organizational, analytical and time management skills required • Strong analytical, creative problem solving and information seeking skills • Demonstrated ability to deliver results and achieve goals • Strong PC skills required • Experience in motivation, team building and collaboration/partnership • Experience managing a virtual and/or in-person team • Availability and flexibility to work between 7:30am–8:30pm EST Monday–Friday

🏖️ Benefits

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not