Customer Support Specialist

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UpCodes

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $3.4M Seed Round on 2020-11

Consulting • Legal • Logistics

UpCodes is a comprehensive platform that consolidates building codes, assemblies, and building products to accelerate the design to construction process. It serves as a unified library offering code adoptions, amendments, and updates necessary for compliance understanding. Its tools, powered by features like the AI-powered Copilot, help architects, contractors, and other professionals to accurately research, interpret, and apply building regulations and product specifications efficiently. By offering high-fidelity diagrams, assembly research tools, and a vast code library, UpCodes aids in structured research and collaboration, significantly improving efficiency and accuracy throughout a project's lifecycle. The platform caters to various roles including architects, general contractors, code consultants, and more, helping teams save time when dealing with building codes and compliance requirements.

📋 Description

• Help our users get the most out of UpCodes by running point on the support phone line, live chat, and email inbox. • Work closely with our Product, Content, and in-house building codes expert teams to answer user questions, solve any challenges, and share feedback. • Troubleshoot and report potential bugs to the Engineering team. • Serve as a customer advocate and regularly share customer feedback internally to inform product roadmap and strategy. • Continually improve internal support documentation and processes, and also take the lead on expanding our external knowledge base.

🎯 Requirements

• Minimum 2-4 years of experience in a customer-facing role. • Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, Notion, etc.) — comfortable learning and adopting new SaaS tools quickly • Extremely organized and detail-oriented person. • Fantastic communicator and conversationalist. • A strong desire and willingness to learn and build as our product and processes evolve. • A good sense of humor and a down-to-earth personality. • A hustling mentality, no ask should be too small or too big — we are looking for someone who understands that small tasks have a huge impact.

🏖️ Benefits

• Offers Equity