Senior Collections Strategy Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

👻 Ghost score 0%

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Upgrade, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🛡️ Insurance

📋 Compliance

Consulting • Insurance • Compliance

Upgrade, Inc. is a company that focuses on providing personalized experiences on its website and mobile application through the use of cookies and other tracking technologies. The company emphasizes user privacy and allows users, particularly those in California, to opt out of the sharing of personal information for cross-context behavioral advertising. Upgrade, Inc. collects information such as user preferences or device details to enhance site functionality and deliver tailored product and service information. It prioritizes the functionality of its site through essential cookies while offering options for users to manage their privacy settings and consent preferences.

📋 Description

• Own analytics and strategy driving performance across post-charge-off and pre-charge-off recovery operations • Build a holistic analytics framework spanning debt sale, third-party agency outsourcing, and DSC settlements • Design, test, and maintain dialer strategy, including contact cadence, prioritization logic, and channel sequencing • Structure dialer experiments to compare treatment options and optimize strategy based on results • Build and maintain quarterly business review materials, KPIs, and reporting cadence for third-party collection agencies • Own and evolve digital communication strategy across email, SMS, and AI voice agent channels while balancing performance, borrower experience, and compliance • Track, analyze, and report settlement performance with debt settlement companies, including acceptance rates, recovery yield, and portfolio trends • Evaluate hardship program design and performance to improve borrower outcomes and recidivism rates • Perform ad hoc portfolio analytics for Collections leadership and cross-functional partners • Partner with Risk, Compliance, Legal, Operations, and Product to translate analysis into implemented strategy • Communicate findings, trade-offs, and recommendations to technical and non-technical stakeholders, including senior leadership

🎯 Requirements

• 3-5+ years of experience in a quantitative, analytics, or strategy role, ideally within collections, credit risk, or recovery operations at a financial services or fintech company • Direct experience with collections operations such as dialer strategy, agency management, debt sale, DSC/settlement programs, or hardship programs strongly preferred • Advanced SQL skills and comfort querying large, complex datasets independently • Experience building dashboards and reporting in Tableau (or a comparable BI tool), plus advanced proficiency in Excel and/or Google Sheets • Track record of designing and analyzing test-and-learn experiments (e.g., A/B tests) to optimize operational strategy • Strong analytical and problem-solving skills, with the ability to move from raw data to a clear, actionable recommendation • Excellent written and verbal communication skills, with experience presenting analysis and strategy to senior stakeholders • Self-starter who is comfortable owning ambiguous, cross-functional problems in a fast-paced environment • BA/BS degree in a quantitative field (Mathematics, Statistics, Engineering, Economics, or related) or equivalent practical experience • English is required for all positions

🏖️ Benefits

• Competitive salary and stock option plan • Medical, dental and vision insurance with employer paid options • Flexible PTO • Competitive 401(k) • Opportunities for professional growth and development • Paid parental leave • Health & wellness initiatives