Manager, Account Management

Job not on LinkedIn

🕒 4 days ago

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $150k - $170k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UpGuard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

UpGuard is a comprehensive third-party risk and attack surface management platform. The company provides solutions for vendor risk management, including features like automated risk assessments, security ratings, and data leak detection. UpGuard's platform integrates AI to enhance security questionnaires and provides real-time alerts, ensuring continuous monitoring and complete visibility of security postures. Its services are utilized by industries such as financial services, technology, and healthcare to secure customer data and streamline trust management process with advanced cybersecurity tools.

📋 Description

• Build and lead a team of Account Managers managing renewals, cross-sells, and upsells for high-touch customers • Scale, mentor, and develop a high-performing Account Management team • Forecast monthly and quarterly revenue retention and expansion results • Drive strategy and build executive relationships for top accounts • Collaborate with Sales, Marketing, and Product to optimize results and customer engagement • Use data and metrics to assess team performance and implement improvement initiatives • Ensure adherence to UpGuard’s post-sale processes and standards • Foster accountability and customer-first thinking within the team • Align with team leaders and individual contributors to support mentorship and career growth • Develop and execute customer retention strategies to maintain satisfaction and long-term account stability • Report to the Head of Customer Success, Americas • Support UpGuard’s Cyber Risk Posture Management platform, which integrates security ratings, threat intelligence, and agentic AI

🎯 Requirements

• Minimum 2 years of leadership experience managing Account Managers or similar post-sales teams • Proven track record in revenue retention and expansion • At least 3 years of experience in B2B SaaS as an individual contributor • Experience with renewals, cross-sells, and upsells • Experience using HubSpot CRM and Gong Revenue Intelligence • Ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback • Ability to simplify complex challenges and foster cross-functional collaboration • Executive presence and ability to influence at all levels • Customer-centric approach to building long-term relationships • Familiarity with MEDDPICC sales methodology and process is an advantage • Experience with cybersecurity and TPRM products is an advantage • Must complete a national police history check and reference checks before starting work • For US-based applicants, must be legally authorized to work in the United States without company visa sponsorship • US hiring is limited to CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC

🏖️ Benefits

• Monthly Lifestyle subsidy for financial, physical, and mental well-being • WFH set-up allowance • $1500 USD annual Learning & Development allowance • Annual leave/PTO plus two additional UpGuardian leave days • 18 weeks paid Parental Leave • Personal Leave Allowance including sick and carer’s leave • Fully remote working environment with no compulsory office attendance • Top-spec laptop provided • Paid subscriptions for generative AI tools • Comprehensive health insurance coverage • Commission offered

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