Child Account Success Representative

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $25 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UPS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1907

📦 Logistics

🚗 Transport

🤝 B2B

💰 Grant on 2025-08

Logistics • Transport • B2B

UPS is United Parcel Service of America, Inc. , a global package delivery, logistics, and supply chain management company. It operates parcel, freight, and air transportation services (including UPS Airlines) and provides delivery and logistics solutions for both consumers and businesses, with extensive operational and professional development programs.

📋 Description

• Support retention and growth of qualifying child accounts under existing parent accounts • Provide proactive engagement, responsive issue support, and implementation assistance • Acknowledge escalated customer requests, communicate next steps, and provide resolution timelines • Resolve support requests, complaints, claims, billing concerns, fraud incidents, compliance violations, and technology support needs • Escalate delivery, pickup, feeder, and other service issues through Operations • Collaborate with CSMs, SAMs, PSMs, Operations, and other stakeholders on customer strategy and contract compliance • Surface child-account risks, recurring issues, and insights for parent-account action • Participate in customer business reviews as needed • Track account trends, address performance drivers, identify business needs, quantify sales leads, and pass competitive opportunities to parent account owners • Conduct initial customer engagement and coordinate with local Operations • Support implementation of new child accounts, including implementation planning, EDI and technology setup troubleshooting, claims and EFT setup, fraud or hazardous-materials issue resolution, and customer-facing training • Present UPS products and services as value-based solutions • Educate customers on support channels, self-service options, prevention measures, and UPS Terms and Conditions of Service • Coordinate customer and operational readiness for peak season • Document customer engagements, outcomes, commitments, and next steps in CRM (DRIVE)

🎯 Requirements

• Experience in sales, customer support, sales support or operational roles • Strong communication, problem-solving, and organizational skills • Ability to manage multiple tasks, prioritize effectively, and follow through on execution • Familiarity with logistics and customer shipping workflows • Quick learner with high attention to detail and strong follow-through • Proficiency in Microsoft Office products • Experience with Salesforce (DRIVE) or similar CRM platforms • Ability to utilize data to support execution and decision-making • Ability to collaborate effectively across multiple internal and external stakeholders • Bachelor's degree preferred; relevant experience may substitute • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

🏖️ Benefits

• Potential eligibility for annual short-term and/or long-term incentive compensation programs, depending on position level • Permanent employment • Equal opportunity workplace free of discrimination, harassment, and retaliation

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