Account Solutions Representative

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible • Develop and propose solutions to cancel or stop vehicle repossessions • Contact customers behind on car payments through inbound and outbound calls • Work professionally and respectfully with customers to bring and keep accounts current • Keep customer contact information up to date • Support additional customer service requests • Set up promises to pay based on customers’ specific situations • Process one-time and recurring payments over the phone • Identify additional contact or vehicle information • Receive and act upon ongoing performance feedback • Remain compliant with company policies, processes, and legal guidelines • Perform other duties as assigned • Meet department attendance requirements

🎯 Requirements

• High School Diploma or GED • High speed internet connection with a minimum of 15mbps download speed • Ability to consistently, efficiently, and lawfully contact customers behind on car payments • Ability to work with customers to bring and keep accounts current • Ability to negotiate, discuss sensitive financial issues, and provide customer solutions • Ability to overcome objections and develop creative payment solutions • Ability to speak clearly, professionally, and articulately on the telephone • Ability to talk and type simultaneously while documenting relevant notes • Ability to manage a flexible work schedule • Ability to identify basic computer components and assemble/troubleshoot company-issued equipment using written and verbal instructions • Ability to operate company-issued computer, headset, and camera • Ability to navigate multiple computer programs simultaneously • Knowledge of Microsoft Office products such as Outlook and Teams • Ability to document account notes clearly and efficiently • Ability to work independently and in a team environment • Previous customer service and/or collection experience in a call center environment preferred • Experience in the finance or automotive industry preferred • Experience demonstrating excellent customer support or persuasive skills preferred • Mandatory 5-week virtual training Monday through Friday, 8am–5pm EST, starting 1/11/2027 • Ability to work one of the listed schedules, including weekend and evening shifts • Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

🏖️ Benefits

• 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision coverage • Nonstandard benefits that make us a Great Place to Work • Paid bi-weekly • Annual hourly pay increase based on performance • Uncapped monthly bonus based on performance (estimated average bonus target of $700/month)

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