Account Solutions Representative

🔥 22 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible • Develop and propose solutions to cancel or stop vehicle repossessions • Contact customers behind on car payments through inbound and outbound calls • Work with customers to bring and keep accounts current • Maintain accurate customer contact and vehicle information • Support additional customer service requests • Process one-time and recurring payments over the phone • Use the call model to set up promises that help bring accounts current and/or cancel repossessions • Receive and act upon ongoing performance feedback • Remain compliant with company policies, processes, and legal guidelines • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED • High speed internet connection with a minimum of 15mbps download speed • Mandatory 5-week virtual training Monday through Friday, 8am–5pm EST, starting on 1/11/2027 • Ability to work one of the listed flexible schedules • Ability to contact customers lawfully and professionally regarding overdue car payments • Ability to negotiate sensitive financial issues and provide customer solutions • Ability to talk and type simultaneously • Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day • Ability to manage a flexible work schedule • Ability to identify basic computer components and assemble/troubleshoot company-issued equipment • Ability to operate company-issued computer, headset, and camera • Ability to navigate multiple computer programs simultaneously • Knowledge of Microsoft Office products such as Outlook and Teams • Ability to document account notes clearly and efficiently • Previous customer service and/or collection experience in a call center environment preferred • Experience in the finance or automotive industry preferred • Experience demonstrating excellent customer support or persuasive skills preferred

🏖️ Benefits

• 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision coverage • Nonstandard benefits • Paid bi-weekly • Annual hourly pay increase based on performance • Uncapped monthly bonus based on performance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume