Child Account Success Representative

🔥 6 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $25 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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UPS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1907

💼 Consulting

🏥 Healthcare

🚗 Transport

Consulting • Healthcare • Transport

UPS is a global logistics and package delivery company known for its extensive network and workforce. It offers a wide range of job opportunities including seasonal support, driver, warehouse, and professional positions in various locations across the United States and internationally. UPS focuses on delivering not just goods, but also dreams, gifts, and memories, while maintaining a strong emphasis on employee diversity, inclusion, and well-being. It connects the world through reliable delivery services, helping facilitate business and personal connections worldwide.

📋 Description

• Support retention and growth of qualifying child accounts under existing parent accounts • Provide proactive engagement, responsive issue support, and implementation assistance • Acknowledge escalated customer requests, communicate next steps, and provide resolution timelines • Resolve support requests, complaints, claims, billing concerns, fraud incidents, compliance violations, and technology support needs • Escalate delivery, pickup, feeder, and other service issues through Operations and established channels • Collaborate with CSMs, SAMs, PSMs, Operations, and other stakeholders on customer strategy and contract compliance • Surface child-account risks, recurring issues, and parent-account insights • Participate in customer business reviews and provide child-account insights • Track account trends, identify business needs, quantify sales leads, and pass competitive opportunities to parent account owners • Conduct initial customer engagement and coordinate with local Operations • Support implementation for new child accounts, including customer planning, EDI and technology setup troubleshooting, claims and EFT setup, issue resolution, and customer-facing training • Maintain knowledge of UPS products and services and present value-based solutions • Educate customers on UPS support channels, self-service options, prevention measures, and Terms and Conditions of Service • Coordinate customer and operational readiness for peak season • Document customer engagements, outcomes, commitments, and next steps in CRM (DRIVE)

🎯 Requirements

• Experience in sales, customer support, sales support or operational roles • Strong communication, problem-solving, and organizational skills • Ability to manage multiple tasks, prioritize effectively, and follow through on execution • Familiarity with logistics and customer shipping workflows, with a solution-oriented mindset • Quick learner with high attention to detail and strong follow-through • Proficiency in Microsoft Office products • Experience with Salesforce (DRIVE) or similar CRM platforms, with the ability to utilize data to support execution and decision-making • Ability to collaborate effectively across multiple internal and external stakeholders • Bachelor’s degree preferred; relevant experience may substitute • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

🏖️ Benefits

• Eligible for annual short-term incentive compensation programs depending on the level of the position • Eligible for annual long-term incentive compensation programs depending on the level of the position

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