Director of Sales Operations

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🔥 0 minutes ago

🏄 California, Massachusetts – Remote

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $200.6k - $236k / year

⏰ Full Time

🔴 Lead

📊 Sales Operations

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Build and lead the Sales Operations team — a mix of full-time employees and contractors/contingent staff — setting team direction, goals, and growth plans • Determine the right blend of FTE vs. contractor capacity as deal volume scales, and manage contractor/vendor relationships and performance alongside direct FTE reports • Partner with Commercial Systems to identify opportunities to automate and improve the efficiency of the contracting process • Define and maintain sales policies (e.g., deal approvals, order management) and ensure consistent adoption across the Commercial organization • Develop reporting and analytics that give sales and executive leadership visibility into pipeline health, forecast accuracy, and deal-cycle performance • Represent Sales Operations in QBRs and leadership forums, and act as a key partner to Finance, Legal, and Sales Leadership on strategic and operational priorities • Optimize and run Oura's Deal Desk function: the centralized process for reviewing and approving non-standard deals (custom pricing, terms, discounting, contract structures) • Establish clear deal approval policies, tiers, and escalation paths that balance deal velocity with commercial risk and consistency (in partnership with Systems and Enablement) • Serve as a trusted advisor to Commercial leadership and reps on deal structuring, alternative contract options, and value-based positioning to drive deal closure • Act as the primary point of escalation for complex, high-value, or non-standard deals, bringing together Sales, Finance, Legal, and Product as needed • Own the end-to-end quote-to-cash process, from initial quote configuration through contract execution, order entry, and revenue handoff to Finance • Manage a high volume of concurrent contracts (standard and non-standard) with accuracy, speed, and strong SLAs • Partner with Finance, Legal, and Revenue Operations to ensure contract terms, pricing, and bookings comply with company policy and revenue recognition requirements • Identify and eliminate bottlenecks across the deal lifecycle; build metrics and dashboards (quote velocity, approval turnaround, error rates) to track and improve performance.

🎯 Requirements

• 10+ years of progressive experience in Sales Operations, Deal Desk, Revenue Operations in a B2B SaaS/technology environment, including 5+ years leading teams • Experience managing a team composed of both full-time employees and contractors/contingent staff, including sourcing, onboarding, and performance management of contractor resources • Demonstrated experience owning a quote-to-cash process end-to-end, including contract management, order management, and revenue handoff to Finance • Strong proficiency with CRM and CPQ/contract lifecycle management tools (e.g., HubSpot, IronClad or similar) • Proven ability to manage a high volume of concurrent, competing priorities with accuracy and composure, especially during period-end close • Excellent cross-functional communication skills; comfortable partnering with and influencing Sales, Finance, Legal, and executive leadership • Ability to navigate ambiguity and build scalable process and systems from the ground up.

🏖️ Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave