Retail IT Support Analyst

🕒 July 27

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

👗 Fashion

B2C • Retail • Fashion

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.

📋 Description

• Act as the primary point of contact for incoming store tickets and phone calls • Perform initial troubleshooting to resolve issues or escalate them appropriately • Prioritize and take ownership of high-impact, time-sensitive issues • Stabilize operations and minimize store downtime • Maintain clear, accurate, and timely documentation on assigned tickets • Monitor support channels for outages and potential widespread impacts • Identify issue patterns and escalate trends to engineering or resolution teams • Contribute insights to the team knowledge base • Maintain professional communication with store teams • Set accurate expectations and provide routine status updates

🎯 Requirements

• Solid understanding of Windows operating systems • Basic networking knowledge • General computer operations knowledge • Experience with IT ticketing systems and issue tracking software is highly preferred • Excellent written and verbal communication skills • Ability to clearly translate technical steps for non-technical retail users

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off (PTO) • Generous employee discounts • Retirement savings • Anti-harassment training for managers and employees