IT Operations Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $105k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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MedWatch, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

MedWatch, LLC is a healthcare services company that provides utilization management, case management, disease management, member advocacy and concierge care coordination to payers, TPAs, and self‑insured employers. For over 35 years it has delivered clinically driven care management, precertification and claims solutions, direct contracting and ancillary services backed by URAC accreditations and proprietary in‑house technology to improve clinical outcomes and reduce plan and member costs.

📋 Description

• Lead day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration • Supervise Help Desk, EDI, and other IT operational support personnel • Serve as the primary escalation point for operational technology, application support, reporting, workflow, and business systems issues • Establish operational procedures, support standards, documentation, and service delivery metrics • Monitor operational performance and identify opportunities to improve efficiency, service quality, and user experience • Provide leadership, mentoring, coaching, performance management, recruitment, onboarding, training, succession planning, and professional development support • Oversee Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications • Manage licensing, user provisioning, access management, configuration governance, renewals, vendors, and service providers • Oversee EDI operations, client onboarding, implementation coordination, testing, production readiness, and post-implementation support • Coordinate activities among clients, IT operations, vendors, development resources, and business stakeholders • Oversee proprietary software and business systems support, reporting requests, data validation, SQL-based reporting solutions, and Crystal Reports troubleshooting • Coordinate Azure, cloud services, identity systems, access controls, monitoring, infrastructure support, business continuity, disaster recovery, and incident response activities • Collaborate with Development, Cybersecurity, Data Analytics, Infrastructure, vendors, clients, and executive leadership • Assist with operational technology expenditures, vendor invoices, purchases, contract administration, and other duties assigned by technology leadership

🎯 Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered • Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions • Minimum of two (2) years of supervisory, team leadership, or people management experience required • Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities • Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices • Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices • Strong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies • Working knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments • Strong computer skills with proficiency in Microsoft Office Suite products • Ability to work in the United States for any employer without sponsorship

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • Life insurance • AD&D insurance • 401(k) with match • Critical illness coverage • Legal plan • Identity theft coverage • Pet insurance • Discount programs • Remote work arrangement

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