Medical Intake Coordinator

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MedWatch, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

MedWatch, LLC is a healthcare services company that provides utilization management, case management, disease management, member advocacy and concierge care coordination to payers, TPAs, and self‑insured employers. For over 35 years it has delivered clinically driven care management, precertification and claims solutions, direct contracting and ancillary services backed by URAC accreditations and proprietary in‑house technology to improve clinical outcomes and reduce plan and member costs.

📋 Description

• Handle incoming MedWatch calls, including starting cases, completing call logs, forwarding calls, providing case status, and providing claims phone numbers • Make outgoing calls for demos and information needed for case completion • Make outgoing calls for Bill to Dates and Discharge dates for nurses • Complete incoming electronic Webcerts • Send CM reports/invoices • Send Path letters for MedWatch cases • Handle incoming Path letter responses • Attach and distribute 100–200 faxes per day, sometimes opening cases from faxes • Introduce nurses and programs to DMTHR patients and transfer cases to DM nurses • Respond to DMTHR patient calls, explain the program, and transfer cases to DM nurses • Review nurses’ miscellaneous requests in email regarding cases and case-information changes • Monitor the CM inbox and address emails regarding new CM cases and UR procedure questions • Verify and correct or complete patient and provider demographics • Handle fax failures by researching fax numbers and manually resending faxes • Fax PA reviews for nurses • Create cheat sheets, documents, spreadsheets, correspondence, and related materials • Set follow-up dates for HRAs in DM • Make calls to DM patients to introduce nurses and programs • Handle mailing for UR, CM, and DM • Perform other duties or responsibilities as assigned, which may change without notice

🎯 Requirements

• High School Diploma • Excellent data entry and typing skills • Basic computer skills/proficiency in relevant computer applications • Medical terminology • Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy • Knowledge of customer service principles and practices • Some experience in a call center or customer service environment • Verbal, written, and listening communication skills • Stress tolerance and teamwork • Good organizational skills and time management • Excellent verbal and written communication skills • Ability to handle difficult situations tactfully and diplomatically • Effective problem-solving and decision-making skills • Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint) • Ability to work in the United States for any employer without sponsorship • Dedicated, quiet workspace in the home

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • Life insurance • AD&D insurance • 401(k) with match • Critical illness coverage • Legal plan • Identity theft coverage • Pet insurance • Discount programs • Competitive compensation • Home office environment • Equal employment opportunity, including disability/veterans

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