Patient Account Specialist – Customer Support

🕒 August 6

🇺🇸 United States – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare • Consulting • Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Answer inbound patient calls in a high-volume call center environment and assist with billing questions • Escalate unresolved issues to the Accounts Receivable team • Process payments and set up payment plans • Communicate effectively to resolve billing concerns • Build rapport by being courteous and friendly • Maintain professional and respectful relationships while representing the Business Office, clinic, and physician positively • Refer complex or difficult calls and situations to the team lead or manager • Perform other duties and projects as assigned

🎯 Requirements

• High School diploma or equivalent experience • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism • Exceptional communication skills, including oral, written and presentations abilities • Strong active listening and attention to detail • Capacity to multitask effectively • Proven ability to identify and resolve problems in a timely manner • Self-motivated with the ability to stay on task and participate in routine check-ins • Must have a quiet, distraction-free workspace that meets HIPAA compliant standards • Proficiency in Microsoft Office Suite or similar software applications • Must reside in the United States • Must be able to work 9:30 AM - 6:00 PM EST • High-volume call center experience and/or medical billing experience (nice to have) • Healthcare industry experience (nice to have)

🏖️ Benefits

• Annual paid Charity Day to give back to a cause meaningful to you • 100% employer paid medical health insurance premium option available • Dental and Vision insurance • 401(k) with company match • Generous PTO and paid holidays • Supportive team and leadership invested in your success • Competitive compensation • Ongoing professional development • Leadership development programs • Ongoing education and professional growth opportunities