Patient Account Specialist – Customer Support

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare • Consulting • Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Answer inbound patient calls in a high-volume call center environment and assist with billing questions • Escalate unresolved issues to the Accounts Receivable (AR) team • Process payments and set up payment plans • Communicate effectively to resolve billing concerns • Build rapport by being courteous and friendly • Maintain professional and respectful relationships representing the Business Office, clinic, and physician positively • Refer complex or difficult calls and situations to the team lead or manager • Complete other duties and projects as assigned

🎯 Requirements

• High School diploma or equivalent experience • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism • Exceptional oral, written, and presentation communication abilities • Strong active listening, attention to detail, and ability to multitask effectively • Proven ability to identify and resolve problems in a timely manner • Self-motivated, able to stay on task, and participate in routine check-ins • Must have a quiet, distraction-free workspace meeting HIPAA-compliant standards • Proficiency in Microsoft Office Suite or similar software applications • Must reside in the United States • Ability to work 9:00 AM–5:30 PM CST or 10:00 AM–6:30 PM CST

🏖️ Benefits

• Annual paid Charity Day to give back to a cause meaningful to you • 100% employer paid medical health insurance premium option available • Dental and Vision insurance • 401(k) with company match • Generous PTO and paid holidays • Supportive team and leadership invested in your success • Competitive compensation • Ongoing professional development • Leadership development programs • Ongoing education • Professional growth opportunities