Associate Technical Account Manager

🔥 9 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

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US CLOUD: Microsoft Premier/Unified Support Alternative

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

📋 Description

• Oversee and address customers' technical needs within the Microsoft tech stack • Help customers maximize their use of Microsoft technologies • Build customer trust and loyalty by serving as their advocate • Drive customer-centric improvements and deliver customized solutions • Proactively address risks, minimize downtime, and streamline operations • Collaborate with technical support and engineering teams to resolve customer issues • Manage a portfolio of up to 45 clients, with no more than 250 Premier Support hours under management per client • Serve as a Co-TAM on no more than two accounts within the portfolio • Implement solutions to address CSAT issues under management guidance • Achieve a goal of 70% account retention throughout the renewal process • Resolve technical issues quickly and effectively to maximize client satisfaction • Gather and analyze client feedback to improve service delivery • Maintain client relationships as the main point of contact for technical needs • Develop strategic roadmaps for managing Microsoft technologies aligned with client business objectives • Identify and address account risks to minimize downtime • Advocate for client priorities with technical support and engineering teams • Lead monthly and quarterly business reviews with clients • Report on account performance, metrics, and improvement areas • Identify opportunities to enhance client value and drive engagement • Collaborate with sales, technical, and client success teams on renewals • Contribute client insights to improve renewal value propositions • Participate in contract renewal, extension, and expansion discussions

🎯 Requirements

• Experience working with Salesforce or equivalent CRM solutions • Use of video conferencing platforms: Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting • ITIL/ITSM service delivery ticket solution skills • Microsoft certifications • Bachelor's degree in computer science, information systems, or business preferred • Must be a US citizen

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