Account Manager – Sales Ops

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USA TODAY Network

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

📣 Marketing

🤝 B2B

Media • Marketing • B2B

USA TODAY Network is the national media and advertising arm of USA TODAY Co. , operating a large portfolio of local and national publications and offering a full suite of advertising and marketing solutions. It provides digital and print display advertising, direct mail, branded content, performance marketing, video, SEO, merchandising, and self-serve marketplace services, backed by data-driven technology, creative services, events and an AI-powered platform. The Network emphasizes local advertising reach supported by national scale and serves businesses across automotive, travel, finance, education, home improvement and other verticals.

📋 Description

• Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed • Successfully manage and support account base and new business as the day-to-day contact for accounts • Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues • Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability • Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies • Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution • Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations • Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives • Participate in project work as directed by supervisor • Engage in ongoing development and growth: • Product value propositions • Setting up complex programs for success • Analyzing data/metrics • Developing comprehensive performance reports • Upselling and driving incremental revenue

🎯 Requirements

• College education • 2-3 years working experience in digital media advertising • 2-3 years previous work experience working with sales personnel • Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework • Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs • A team player, willing and able to collaborate with a diverse and dynamic team • Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines • Professional maturity, integrity, discipline and a positive attitude • Demonstrated ability to think outside the box and take initiative to solve problems as they arise • Extensive working experience with online media sales and responding to RFPs in collaboration with others • Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc. • Troubleshooting and management of deal health, etc.