Contact Center Customer Experience Specialist – Corporate Payment Services

🔥 0 minutes ago

🌵 Arizona, North Carolina, +4 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide high quality customer service to high value large Corporate and Government clients as well as CPS internal groups • Service Corporate and Government accounts on a green screen system • Familiarize with account authority levels and complete verification accordingly • Apply knowledge of the complex liability structure of Commercial accounts and authority levels • Meet regulatory requirements for servicing Corporate/Government accounts • Process requests using SharePoint navigation and entry • Assist with online navigation, password resets and accessibility • Identify, resolve, and escalate customer problems • Maximize the number of clients assisted while maintaining a high level of customer service • Multi-task and utilize multiple systems concurrently • Work across business lines to resolve customer issues • Handle difficult customer calls • Work weekend shifts every other weekend, with a varying weekday off to compensate

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Pass GSA Background check • Good knowledge of concepts, practices, policies and procedures of banking products and services • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Technical aptitude to assist with online navigation, password resets and accessibility • Ability to identify and resolve/escalate problems • Good time management skills • Strong attention to detail and understanding of potential impact to the client relationship overall • Adhere to Corporate and Government Regulatory requirements • SharePoint navigation and entry • Strong ability to multi-task and utilize multiple systems concurrently • Effective written and verbal communications skills and ability to work across business lines to resolve customer issues • Ability to handle difficult customer calls • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension