Customer Onboarding Manager, Enterprise

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Kojo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏭 Manufacturing

🏗️ Construction

Logistics • Manufacturing • Construction

Kojo is a comprehensive software platform designed for trade contractors to manage procurement, tools, and inventory efficiently. It offers solutions for planning, purchasing, tracking, receiving, and paying for materials, integrating seamlessly with existing ERP and project management systems. Kojo aims to streamline operations by reducing manual data entry, improving order accuracy with AI solutions, and providing real-time updates on inventory and material costs. The platform supports various trades such as mechanical, concrete, roofing, electrical, and flooring, focusing on enhancing productivity and sustainability in construction management.

📋 Description

• Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers • Scope engagement's requirements, deliverables, and timelines with stakeholders • Sequence new customer product training as per role priorities • Build relationships across key stakeholders in customer organizations • Track usage against account adoption goals, addressing issues proactively • Use AI-assisted analysis to identify emerging themes and customer signals • Synthesize feedback into actionable analytics for product development

🎯 Requirements

• 3+ years leading customer implementations, technical programs, or consulting engagements in SaaS or technology • Structured delivery discipline: PMP, CSM, or agile/project-management certification is a plus • Experience leading 6+ month rollouts with wide, competing stakeholders • Ability to run product training for engineers and field crews • Metrics-driven delivery, measuring success by time to value, adoption, and retention • Knowledge of which questions belong to Solutions Architect and appropriate communication • Ability to translate customer requests into clear themes for Product

🏖️ Benefits

• This position is also eligible for a new hire equity grant • All US-based full time employees are eligible for our full suite of perks and benefits