Insights Partner

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Grant on 2020-11

SaaS • Enterprise • B2B

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Serve as the primary post-sale value partner for a portfolio of customer accounts • Help customers define success with UserTesting and develop adoption plans aligned to their business goals • Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement • Advise customers on research and insights best practices, methodology selection, and workflow integration • Translate research concepts into practical guidance for stakeholders with varying levels of research experience • Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities • Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions • Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams • Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce

🎯 Requirements

• 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field • Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking • Experience working within product, design, research, insights, or customer experience organizations • Strong ability to translate research best practices into practical guidance for non-research audiences • Excellent facilitation, communication, storytelling, and stakeholder management skills • Ability to influence cross-functional stakeholders without direct authority • Strong customer orientation with the ability to build trust and credibility quickly • Comfortable working in a fast-paced, evolving environment with multiple priorities • Strong organizational skills and experience managing a portfolio of customer relationships • Business acumen and the ability to connect customer goals to platform adoption and value realization • Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred • Ability to travel approximately 5-10% to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships

🏖️ Benefits

• Accommodations for a diverse range of applicants • Equal Opportunity Employer • Inclusion, Diversity, Equity, and Belonging initiatives