Vertical Operations Manager

🔥 3 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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UVeye

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

UVeye is a company that provides automated inspection systems for the automotive industry, catering to sectors such as dealerships, auctions, fleets, and assembly lines. Their solutions are designed for enhancing security and operational efficiency within these domains. UVeye's offerings aim to streamline inspection processes, making them faster and more accurate. The company operates globally, with offices in the USA and Israel, and works with partners including major automotive manufacturers.

📋 Description

• Ensure successful delivery, installation, and lifecycle service activities within assigned Fleet, Rental, or Dealership verticals • Deliver installations on time, maintain SLA compliance, scale delivery capacity, and achieve target costs • Oversee planning, resource allocation, safety compliance, and quality for installations and maintenance activities • Meet installation targets of 2 days for Rental/Dealership installations and 4 days for Fleet installations • Ensure maintenance support visits have a clear scope of work and are completed on time with a first-time-right approach • Act as the operational counterpart to Sales and Implementation teams • Confirm feasibility of sales commitments, identify risks, and translate commitments into executable operational plans • Manage Field Service Engineers and Service Operations Coordinators • Achieve 80% utilization, ensure technical readiness, and develop productive capacity planning • Manage installation partners and contractors and monitor vendor cost, quality, and execution • Achieve operational metrics including on-time delivery, first-time fix rates, and target cost per install through corrective actions

🎯 Requirements

• 5+ years of experience leading field operations, service delivery, or technical operations teams • Experience managing distributed Field Service Engineers (FSEs) or technical field teams • Experience in the automotive, fleet, rental, dealership, or a similar operational environment • Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations • Experience with capacity planning, resource allocation, and operational forecasting • Strong understanding of SLAs, KPIs, and operational performance metrics • Experience managing high-volume deployment, installation, or field service projects • Experience managing third-party vendors, contractors, and installation partners • Proficiency with ERP, CRM, or Field Service Management (FSM) systems • Strong analytical and data-driven problem-solving skills • Excellent communication, stakeholder management, and escalation management skills • Travel to on-site locations based on business flow • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred • PMP, Lean Six Sigma, or other project management certifications are a plus • Ability to perform occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching • Ability to work in varying environmental conditions and use personal protective equipment (PPE) when appropriate

🏖️ Benefits

• Competitive Medical, Dental, Vision • Company 401k Match • 20 PTO days • Company paid holidays • Career growth as we scale across the US • Bonus eligibility