Medical Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $95k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trilogy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

Trilogy is a comprehensive business platform that helps software companies become more efficient and profitable by streamlining business functions such as development, product management, and R&D. Founded by Stanford dropouts in Silicon Valley in 1989, Trilogy relocated to Austin, Texas in the early 90s and significantly contributed to the city’s transformation into a tech hub. Trilogy focuses on providing high-quality software and unmatched business efficiency managed by the top 1% of global tech talent. The platform offers end-to-end solutions including engineering, customer support, technical product management, finance & accounting, innovation R&D, SaaS operations, renewals, inside sales, and recruiting. By leveraging insights and continuous improvements, Trilogy enables exponential business growth and seamless operations for software companies around the world.

📋 Description

• Manage end-to-end mMRC operations, including agenda management, meeting facilitation, workflow routing, and quality control across Veeva Vault PromoMats and MedComms • Triage materials and progress workflow, overseeing submission intake, review readiness, and material quality control • Manage volume projections and capacity planning • Partner with stakeholders to address material volume fluctuations and forecasting needs • Own adherence to SOPs and governance standards for medical material review • Track compliance, identify gaps, and facilitate remediation • Serve as primary escalation point for operational risks, bottlenecks, send-back decisions, and workflow issues • Enforce metadata standards, referencing requirements, and submission readiness criteria • Act as primary operational liaison between Brand/Medical teams, Medical Directors, Project Owners, Agencies, and Reviewers • Integrate into weekly functional meetings across the medical affairs and evidence-generation community • Facilitate concept consultation and pre-clearance forums • Drive Project Owner and Agency adherence to timelines, forecasting schedules, and MLR processes • Provide daily direction and support to coordinators, agencies, and internal partners • Oversee coordination activities, escalation and send-back decisions, level-ups, and expedited requests • Lead tracker calls, planning and prioritization meetings, and content alignment touchpoints • Own operational KPIs, dashboards, and performance reporting • Establish and maintain agency scorecards, recurring-issue tracking, and accountability measures • Support Quarterly Business Reviews • Improve forecasting processes and tooling and strengthen capacity modelling and operational visibility • Support training content, process documentation, reference materials, and onboarding guidelines • Drive continuous improvement and support review-model evolution and broader operational transformation initiatives

🎯 Requirements

• 5–7+ years of relevant operations experience in the biotech/pharmaceutical industry, particularly in MRC/PRC operations and MLR coordination • Experience in medical material review and workflows preferred • Understanding of which materials should undergo promotional review • Strong understanding of commercial and medical marketing functions within the biotech/pharmaceutical industry • Deep, hands-on technical knowledge of Veeva Vault PromoMats and MedComms from an administrative and content-creator perspective • Excellent analytical, decision-making, and problem-solving skills • Ability to navigate complex regulatory environments and ensure compliance • Exceptional communication and interpersonal abilities • Strong emotional intelligence and conflict-resolution skills • Ability to influence without authority • Proven people-leadership and team-oversight capability • Passion for process improvement and operational infrastructure • Proactive, self-starter mindset; comfortable with ambiguity • Ability to seek diverse stakeholder input to drive decisions and innovative solutions • Working fluency with AI and GenAI-enabled tools for reporting, summarization, forecasting, and workflow efficiency • Digital literacy with modern productivity, analytics, and dashboarding tools such as Excel and Power BI • Ability to interpret and act on data • Curiosity and adaptability toward emerging AI-enabled review and content technologies • Ability to partner with technology teams to pilot, validate, and operationalize AI-enabled efficiencies while maintaining compliance and quality standards

🏖️ Benefits

• Global growth opportunities • Fast-track career opportunities • Mentorship to help employees grow as people managers and account managers • Entrepreneurial career experience • Inclusion and diversity culture