Product Operations Specialist

Job not on LinkedIn

🕒 August 22

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UWorld

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

UWorld is a company that specializes in producing high-quality test preparation materials for a wide range of exams. Their goal is not only to prepare individuals for their exams but also to facilitate ongoing success in their academic or professional careers. UWorld offers test prep for various professional and academic exams including accounting (CPA, CMA, CIA), finance (CFA, CMT), legal (Bar Review, JD-Next), medical (USMLE, COMLEX, NCLEX), as well as high school and college entrance exams (SAT, ACT, AP). The company is committed to impact and excellence in helping students and professionals achieve their goals.

📋 Description

• Prepare, administer, and deliver assigned webinars and virtual learning events according to established procedures and production standards • Complete event setup, pre-production testing, and readiness checks • Monitor live events and troubleshoot or escalate technical and production issues • Provide technical support to presenters, learners, and event participants • Respond to customer inquiries by phone, chat, and email • Complete post-event attendance processing, quality assurance, reporting, documentation, and content distribution • Maintain accurate event information, production records, and internal documentation • Follow standard operating procedures and exercise sound judgment • Collaborate with internal teams on event execution and communication • Identify opportunities to improve production quality, efficiency, and customer experience • Participate in evening, weekend, and extended-hours event coverage as required • Perform other assigned duties

🎯 Requirements

• Strong attention to detail and commitment to accuracy and quality • Strong organizational and time-management skills • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Technical aptitude and ability to troubleshoot common software, hardware, audio, and video issues • Ability to learn new technologies, processes, and production platforms • Clear and professional written and verbal communication skills • Strong interpersonal skills and customer-centric approach • Dependability, responsiveness, and consistent follow-through • Ability to remain calm, professional, and solution-oriented during live events and time-sensitive situations • Ability to follow procedures, recognize when escalation is needed, and communicate issues clearly • Ability to work independently after training and contribute within a collaborative team • Flexibility for changing priorities, schedules, and business needs • Consistent punctuality and reliability for scheduled live productions • Experience with or exposure to webinar, virtual event, video conferencing, or live-streaming platforms preferred • Experience with remote production workflows and webcam-based presentations preferred • Familiarity with Windows, macOS, and common mobile operating systems preferred • Familiarity with Google Workspace, Microsoft 365, and cloud-based collaboration tools preferred • Experience with video or media-editing applications preferred • Experience with CRM systems preferred • Familiarity with standard audio, video, camera, and microphone technologies preferred • Bachelor's degree in communications, media production, information technology, audio/visual technology, or a related field preferred • Equivalent combination of education, training, and relevant experience will be considered • Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment preferred • Experience troubleshooting technical issues in a customer-facing or time-sensitive setting preferred • Ability to work evenings, weekends, occasional extended hours, and adjusted schedules based on production needs • Ability to remain at a workstation for extended periods and regularly use standard computer hardware and equipment

🏖️ Benefits

• Competitive compensation (contingent on experience) • Paid time off (based on sliding scale according to hire date and work hours) • Parental leave • Bereavement leave • 8 hours of volunteer time • Generous paid holiday schedule, including the entire week of Christmas • Comprehensive medical, vision, dental, life, disability, and pet insurance • 401(k) retirement plan with 5% employer matching (eligibility after 90 days of employment) • Annual professional and career development opportunities • Inclusive Social Committee activities • Daily on-site group fitness classes