Customer Service – Operations Virtual Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 ₱45k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VA Desk

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤝 B2B

🎯 Recruiter

B2B • Recruitment

VA Desk is a provider of managed, dedicated virtual assistants for modern businesses. They supply AI-enabled virtual assistants who are guided and supported with systems, training, and technical resources to integrate into solo founders' workflows or team-based operations. VA Desk handles recruitment, onboarding, HR support (attendance monitoring, reliability tracking, payroll), and IT support for company-managed equipment, offering scalable, cost-efficient execution support and structured workforce systems for businesses seeking outsourced talent.

📋 Description

• Answer inbound phone calls and recover missed calls • Respond to emails, Jobber requests, and customer inquiries • Handle booking requests, rescheduling, and routine service-related questions • Coordinate customer communications regarding rug pickup and delivery • Process routine payment and invoice follow-ups • Escalate complaints, pricing exceptions, and other non-standard situations to management • Schedule and reschedule jobs within Jobber • Prepare standard residential quotes using approved pricing • Maintain accurate customer records, job notes, appointments, service information, and customer history • Monitor outstanding quotes, callbacks, invoices, and future follow-ups • Organize customer documentation and digital records • Coordinate daily front-office workflows and track outstanding action items and customer commitments • Maintain and update assigned SOPs • Support routine reporting and workflow tracking • Document and improve operational processes • Follow security procedures, confidentiality requirements, and access controls • Support ongoing process improvements and future automation initiatives • Adapt to new tools, workflows, and operational requirements • Independently manage core responsibilities and routine front-office activities • Identify opportunities to improve efficiency, organization, and process consistency

🎯 Requirements

• Previous experience in customer service, administrative support, front-office operations, scheduling, dispatch, or a similar coordination role • Strong written and spoken English communication skills • Excellent customer service and telephone communication abilities • Strong organizational and time management skills • Ability to manage multiple customer requests, appointments, and follow-up requirements simultaneously • Strong attention to detail and commitment to maintaining accurate records • Ability to follow established procedures and recognize situations requiring escalation • Strong problem-solving and critical-thinking skills • Comfortable working independently in a remote environment • Proactive approach to tracking outstanding tasks and following through on commitments • Professional communication style with customers • Ability to handle confidential customer and business information professionally • Reliable internet connection and suitable remote work setup • Proficiency or working ability with Jobber or equivalent tools • Google Workspace • Microsoft Office • Google Sheets / Excel • Email and calendar management • Cloud file storage and document organization • Basic internet research • Ability to learn and work within CRM and business management platforms • Basic familiarity with AI productivity tools such as ChatGPT or similar approved platforms

🏖️ Benefits

• Remote work setup • Opportunity to support process improvements and future automation initiatives • Use of approved AI productivity tools where appropriate