Operations Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Own the end-to-end lifecycle of operational documentation, including discovery, drafting, stakeholder review, approval, publishing, version control, and ongoing maintenance • Lead governance and administration of Vesper, ensuring content is organized, searchable, secure, current, and consistently presented • Analyze AI voice-agent interactions, escalations, and customer feedback to identify knowledge gaps • Improve content across Salesforce Knowledge, NotebookLM, and related platforms • Facilitate cross-functional working sessions to document workflows, clarify ownership and handoffs, identify root causes, and implement process improvements • Develop SOPs, process maps, decision guides, job aids, training resources, and enablement materials • Support distributed teams in adopting new processes and tools

🎯 Requirements

• Five or more years of experience in operations, knowledge management, process documentation, Deed Services, real estate or timeshare operations, customer experience enablement, or a related field • Proven experience leading complex documentation, process-governance, or knowledge-management initiatives across multiple stakeholder groups • Exceptional writing, analytical, and problem-solving skills • Ability to translate complex workflows into clear, practical resources for different audiences • Ability to facilitate working sessions, influence cross-functional partners, manage competing priorities, and move initiatives forward without direct authority • Experience with intranets, knowledge bases, or content-management platforms • Familiarity with Vesper, Salesforce Knowledge, Concord, Equiant, Cloudbeds, NotebookLM, Monday.com, Linear, or Scribe is preferred • Experience in timeshare, hospitality, resort operations, title, deed, real estate, mortgage servicing, or another ownership-based industry is strongly preferred • Experience evaluating conversational AI performance, developing training materials, and supporting change adoption across distributed teams is beneficial

🏖️ Benefits

• Knowledge-management foundation supporting employees, operational teams, owners, guests, and AI-enabled service tools • Broad organizational influence and autonomy over documentation lifecycle and knowledge-driven process improvements • People-first culture valuing thoughtful ideas, continuous improvement, and cross-functional collaboration