Service Operations Manager – Key Accounts

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $117.7k - $189.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Provide leadership for Service Repair, Upgrades/Enhancements, Service Agreements, and new equipment installation throughout the customer relationship • Work with sales to provide timely service agreement pricing and support contract pricing on parts and service • Oversee field service coordination, service project managers, and customer satisfaction • Assist with P&L preparation and provide monthly revenue forecasting • Drive service agreement base growth and repair, installation, and service turnkey growth with the acquisition team • Manage risk in service work areas • Oversee service coordination for emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements • Attract, coach, counsel, train, and develop service project managers • Drive continuous improvement through performance management and technical product training • Manage expense budgets for the service project manager team • Create and ensure adherence to standard service work processes • Improve transactional processes affecting customer experience and overall customer satisfaction • Ensure compliance with SLAs for Key Account customers

🎯 Requirements

• 5+ years experience in HVAC or a related field, technical systems, equipment, or skilled trades • 3+ years experience managing and coaching large teams and organizing work schedules • Project management skills to oversee and drive successful project execution for startups and customer requests • Tech-savvy with expertise in Microsoft applications • Salesforce experience considered an asset • Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations in the previous 3 years • Proven, seasoned people leader with demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent • Strong strategic planning and execution experience • Ability to assess business needs, identify opportunities, and implement effective service strategies • Strong technical aptitude or experience in HVAC or a related industry is a plus • Up to 15% travel • Safety Sensitive role may require passing additional drug screening

🏖️ Benefits

• Health insurance for you and your family • Holistic wellness programs with generous incentives • Fertility coverage • Adoption/surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave options • Parental leave options • 401K match • Educational and training opportunities through company programs • Tuition assistance • Student debt support