Senior Claims Process Improvement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Lead high-impact Claims process improvement initiatives and transform Claims operations • Collaborate with Claims leaders to develop change management and implementation strategies for large-scale projects and initiatives • Conduct needs analysis assessments • Gather and document business requirements • Identify gaps and operational functions requiring improvement • Design and document process enhancements and recommended workflows • Execute projects in adherence to corporate and regulatory guidelines • Analyze data to determine root causes of operational inefficiencies • Participate in cross-functional teams conducting cost-benefit analyses and assessing budget implications • Identify, analyze, and recommend innovative approaches to resolve complex problems • Forecast and communicate project outcomes to Claims leadership • Document and maintain process flows and procedures • Measure and track achievement of project objectives and timelines • Work with technology and functional teams to implement Claims systems or solutions • Lead business readiness and organizational change management activities for system upgrades, changes, and new technology or functional solutions • Participate in developing training related to process improvement solutions

🎯 Requirements

• Bachelor’s degree in related field • Valid driver's license required if primary responsibilities involve in-person inspections or frequent in-person meetings with members • Minimum of 4 years of claim handling experience • Experience in process improvement activities, including evaluating, analyzing, recommending, documenting, and implementing improvements in processes and procedures • Experience organizing, controlling, monitoring, and reporting projects, including providing work direction and guidance to vendors or Claims teams • Experience analyzing information flow and evaluating the effectiveness and efficiency of systems, solutions, and business strategies • Experience conducting cost/benefit analysis • Experience planning, organizing, and training others on new applications, processes, or vended solutions • Experience implementing and evaluating performance interventions • Experience analyzing and documenting workflows • Project management experience, including planning and oversight • Experience preparing and presenting information to management • Strategic thinking and ability to address complex issues • Ability to lead multifunctional project teams, including employees at various levels and management • Effective verbal and written communication • Ability to analyze potential new products and vendors • Ability to develop change management plans and lead business readiness activities • Ability to research, analyze, and present industry benchmarks and make recommendations • Ability to analyze and define resource and skill requirements for projects • Participation in or leadership of process improvement initiatives • Strong problem-solving and interpersonal skills • Strong organization and prioritization skills • Ability to effectively work on concurrent projects • Ability to set priorities, multitask, work under pressure, and adapt to changing demands • Ability to adapt to and effectively lead change • Preferred: Project Management Professional certification • Preferred experience presenting information using PowerPoint, Tableau, or similar tools • Preferred experience creating and utilizing process flowcharts and gap analysis using VISIO or comparable tools • Preferred experience with process improvement strategies and best practices • Preferred project management experience in a leadership capacity • Preferred knowledge of ACG claims systems, project management tools, and multi-line claims operations • Ability to pass required background and drug screening

🏖️ Benefits

• Annual company bonus incentive opportunity • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company matching and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually, with 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Remote work from a home office for day-to-day operations, with occasional travel for meetings, collaborative activities, or team building activities