Senior Manager, Outside Lab Operations

Job not on LinkedIn

🔥 10 minutes ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affordable Dentures & Implants

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏥 Healthcare

👥 B2C

Healthcare • B2C

Affordable Dentures & Implants is a U. S. -based dental services organization focused on providing dentures and dental implants. Founded in 1975 (per site content), the company operates a large network of clinics and affiliated implant providers and supports clinical teams with corporate business services, dental lab technicians, and practice support. The brand emphasizes affordability, clinical quality, and patient-focused care, and advertises career opportunities across clinical, laboratory, and corporate roles with a corporate support center in Research Triangle Park, NC.

📋 Description

• Serve as the end-to-end business owner for the enterprise outside lab program from rollout and stabilization through ongoing operations and continuous improvement • Translate outside lab strategy into an operating roadmap with milestones, owners, dependencies, risks, decisions, and measurable outcomes • Establish governance and decision rights across Lab Operations, Field Operations, Clinical, Procurement, Finance, IT, Training, Compliance, vendors, and practices • Drive practice adoption of preferred outside lab partners, approved product categories, ordering channels, and standard workflows • Identify off-contract spend, low adoption, and workflow noncompliance and coordinate targeted interventions • Own operating relationships with preferred outside lab partners after contracting, in partnership with Procurement and Clinical • Establish and manage vendor scorecards covering quality, turnaround time, remakes, case acceptance, responsiveness, issue resolution, invoice accuracy, and service levels • Lead vendor performance reviews, corrective actions, systemic issue resolution, and contingency planning • Own end-to-end outside lab workflows including ordering, case submission, digital scanning, ticketing, status visibility, delivery, escalation, invoicing, and performance reporting • Lead implementation and optimization of Dentira, vendor portals, scanner workflows, Salesforce ticketing, and relevant practice systems • Coordinate pilots and phased rollouts, define success criteria, resolve readiness gaps, and recommend scale, pause, or redesign • Partner with Training, Field Operations, Clinical, IT, and vendors on role-based training, communications, change management, and workflow improvements • Own performance and value-capture scorecards covering spend, vendor penetration, savings, quality, turnaround time, remakes, service performance, adoption, and patient or practice impact • Partner with Finance and Procurement to validate baselines, savings methodology, forecasts, and realized financial impact • Build and prioritize a continuous-improvement backlog and embed proven improvements into SOPs, technology, training, scorecards, and operating routines • Report risks, decisions, priorities, and value delivery to Lab, Operations, and executive leadership • Reports to the Director of Lab Operations

🎯 Requirements

• Bachelor's degree in Business Administration, Operations, Healthcare Management, Supply Chain, Finance, Analytics, or a related field required • 5+ years of progressive experience in operations, program management, vendor management, supply chain, healthcare, dental, laboratory, or multi-site service operations • Demonstrated experience leading complex cross-functional initiatives from design through rollout, stabilization, and ongoing performance management • Experience managing external vendors through scorecards, service levels, operating reviews, escalation, and corrective action • Strong analytical and financial acumen, including KPI management, spend analysis, savings validation, forecasting, and business cases • Experience driving adoption and change across distributed field locations without relying solely on formal authority • Dental laboratory, dental practice, healthcare, procurement, or digital workflow experience preferred • Familiarity with Dentira, dental scanners and digital case workflows, Salesforce, Dentrix, Power BI, Excel, and PowerPoint preferred • Willingness and ability to travel to practices, labs, vendor sites, and company meetings as required • Applicants must be currently authorized to work in the United States on a full-time basis • The company is unable to support or sponsor employment visa status for this role

🏖️ Benefits

• Willingness and ability to travel to practices, labs, vendor sites, and company meetings as required