Operations Manager – Escrow

Job not on LinkedIn

🕒 August 21

🗻 New Hampshire – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 14%

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Logo of Etikettendames 🔍

Etikettendames 🔍

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

🍽️ Food & Beverage

Consulting • Marketing • Food & Beverage

Etikettendames is a company that brings food labels to life with surprising information aimed at helping consumers make conscious choices. Their goal is to enable people to truly understand what they eat, thereby reducing lifestyle-related diseases. They offer a range of creative services including explainer series, TikTok campaigns, workshops, and visually engaging photo series, all focused on promoting a healthy lifestyle and nutrition awareness.

📋 Description

• Optimize and support operational processes for escrow teams across multiple brands and states within the assigned region • Analyze, refine, and standardize processes to increase efficiency and productivity for escrow assistants and closers • Develop and integrate standardized workflows between the National Operations Center and branches • Monitor and analyze operational KPIs, identify trends, and implement improvements • Provide guidance, training, and support to regional escrow support departments • Support identification, resolution, and prevention of title claims • Implement risk management strategies and ensure regulatory compliance with legal and underwriting teams • Design and execute regional initiatives to improve efficiency, profitability, and customer experience • Pilot innovative programs using a test-and-learn approach • Collaborate with sales, customer service, finance, compliance, and technology teams • Serve as a resource and escalation point for regional leaders and branch teams • Champion technology adoption and integration for escrow operations • Support IT in developing or improving transaction-closing technology platforms • Evaluate and implement BOTs, AI tools, workflow dashboards, and reporting systems • Use data analytics to identify trends, track KPIs, and inform strategic initiatives • Develop training programs and maintain documentation of operational procedures • Foster teamwork, customer service, and continuous improvement

🎯 Requirements

• 5+ years in title and escrow operations with multi-state oversight preferred • Proven expertise in operational support, process optimization, and risk mitigation • Strong leadership and team development skills in a support capacity • Experience in sales strategy and CRM utilization is a plus • Proficiency in operational tools, reporting platforms, and project management systems • Ability to travel regionally as needed

🏖️ Benefits

• Compensation varies by knowledge, skills, and experience • Bonuses, incentives and benefits depend on the position • Award-winning culture and recognition as an employer of choice • Great Place to Work recognition • Forbes World's Best Employers recognition • Newsweek World's Most Trustworthy Companies recognition • Ethisphere World's Most Ethical Companies recognition

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