Program Manager – Hub Operations

🕒 September 24

🏄 California, North Carolina – Remote

🏄 California – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Serve as the primary client contact for pharmaceutical program(s) • Manage programs according to scope of work, procedures, and contracted budget • Manage client relationships and build rapport • Manage day-to-day program operations and supervise assigned staff • Drive team and team-member performance responsibilities • Monitor and report program statistics and performance metrics • Escalate issues that jeopardize contracted standards • Prioritize and manage personal and team schedules • Work cross-functionally with internal stakeholders • Contribute to client reports and other deliverables • Present program data, information, and insights to internal and external customers • Participate in process and performance improvement initiatives • Mobilize stakeholders for program design, improvements, and changes • Attend related meetings and conferences as required • Participate in interviewing, employee evaluation, and training • Provide verbal and written performance feedback • Complete training deadlines for policies governing confidential data • Ensure consistent adherence to SOPs • Assist with requirements identification, specifications development, and User Acceptance Testing • Perform additional assigned tasks or projects • Report to the Market Access Program Director within HUB Services

🎯 Requirements

• Bachelor’s degree in relevant discipline or equivalent work experience • 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services • Experience managing a team of Case Managers, Patient Service Representatives, or similar role • Experience reporting on HUB metrics and communicating trends to clients • Demonstrated successful leadership experience • Excellent PC skills, including Microsoft Office and Internet experience • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Strong technical aptitude and experience working in various CRM software platforms • Ability to type at least 35 words per minute with 97% accuracy preferred • Successful completion of a background check and, depending on the position, a drug screen • Flexibility to travel as needed preferred

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Inclusive workplace and mission-driven culture • Limited travel flexibility

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