Senior Program Manager, Hub

🔥 12 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Understand client objectives and incorporate them into program service goals • Ensure Valeris executes program services in compliance with contracted service levels • Manage the client service request queue, including completed and in-progress work • Implement and manage client-specific business rules • Identify opportunities to improve program scope and service-delivery efficiency • Evaluate data and provide actionable insights to advance programs consistently with client objectives • Monitor items impacting the program financial forecast and provide weekly updates • Prepare activity summaries for development and review of monthly client invoices • Identify talent for open positions and develop internal candidates for promotional opportunities • Partner with HR to maintain required program staffing levels • Develop a candidate pipeline with Human Resources • Drive team training, development, and retention • Prepare, review, and analyze client-specific operational results • Prepare client business review meetings using operational metrics and data insights • Serve as the point of contact for program and operational queries and issue resolution • Ensure adverse events and product complaints are reported according to client work instructions • Perform other duties as assigned

🎯 Requirements

• 5+ years of experience in the healthcare industry • Bachelor’s degree is strongly preferred; Master’s degree is preferred • Previous personnel/team management experience is required • Experience managing managers is a plus • Knowledge of the specialty drug product marketplace is a plus • Knowledge of health insurance claims processing is a plus • Knowledge of product commercialization and working with manufacturers is a plus • Previous experience leading customer service teams is a plus • Bilingual ability in English and Spanish is a plus • Ability to type at least 35 words per minute with 97% accuracy is preferred • Flexibility to travel as needed is preferred • Ability to work in a professional office environment using standard office equipment • Successful completion of a background check and, depending on the position, a drug screen is required as a condition of employment

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Diversity and inclusive workplace • Mission-driven, inclusive culture • Minimal travel as needed