Telecom QC Analyst

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Review and evaluate program representatives using an approved quality scorecard • Assess patient experience, FDA Adverse Events/Product Complaints regulations, HIPAA compliance, and program policies and procedures • Analyze potential call trends through call monitoring • Work with internal departments to develop solutions that improve patient experience • Prepare and analyze internal quality reports for management review • Manage disputes and call requests received through the ServiceNow portal • Participate in or facilitate internal and external calibrations to identify client needs and expectations • Facilitate new-hire training and introduce program quality standards and expectations • Prepare call records and related documents for internal and external client audits • Locate specific call records and provide reports of findings • Edit call recordings to remove Protected Health Information as requested or required by contractual agreements • Participate in internal department meetings as needed • Contribute to call-monitoring formats and quality standards • Identify and report pharmacovigilance information, including Adverse Events, as required by clients • Follow Valeris values, corporate policies, procedures, and SOPs • Complete training deadlines and perform additional assigned tasks or projects • Partner with Patient Experience Center or Market Access Leadership, Training, and client teams

🎯 Requirements

• High School Diploma or equivalent required • Minimum 2 years of customer service, reimbursement/insurance, healthcare billing, physician office, or health insurance processing experience required • QA/QC audit experience preferred • Intermediate knowledge of FDA regulations for Adverse Events (AE)/Product Complaints (PC) and HIPAA guidelines • Ability to work independently and cooperatively within a cross-functional environment • Ability to manage priorities independently without direct supervision • High level of professionalism and integrity • Ability to be fair and impartial • Problem-solving and independent decision-making ability • Ability to collect, gather, visualize, and analyze data in detail • Excellent verbal and written communication and interpersonal skills • Strong planning, time management, attention to detail, and organizational skills • Comfortable interacting with all levels of management and personalities • Basic knowledge of MS Office, including Word and Excel • Basic knowledge of monitoring software preferred, such as Zoom Call Recording, Calabrio, or NICE Call Recording • Prefer candidates able to type at least 35 words per minute with 97% accuracy • Flexibility to travel as needed preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Background check and, depending on the position, drug screen required as a condition of employment