Delivery Director – NOAM

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Valiantys - Atlassian Platinum Solution Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Valiantys is an Atlassian Platinum Solution Partner that specializes in delivering customized consulting services to boost productivity and transform businesses using Atlassian tools. They offer a range of services including enterprise agility, cloud migration, IT service management, and managed services. Valiantys has extensive expertise in helping organizations implement and optimize Atlassian software to improve team collaboration and agility. They have worked with diverse industries such as consumer business, financial services, and technology. With a global presence and a strong reputation, Valiantys helps organizations of all sizes achieve their digital transformation goals.

📋 Description

• Lead North America delivery operations across project-based engagements and managed services • Establish scalable delivery practices, governance, and operational standards across teams • Ensure staffing, capacity planning, and resource allocation support customer commitments and business growth • Drive predictable performance across quality, timelines, utilization, and delivery outcomes • Ensure high-quality outcomes and consistent customer experience across engagements • Monitor delivery health, solution quality, customer satisfaction, risks, and escalations • Provide executive oversight for complex, strategic, or at-risk engagements • Convert customer feedback and lessons learned into continuous delivery improvements • Lead and develop Associate Consultants, Consultants, and Managers across Delivery and Managed Services • Set expectations for performance, accountability, collaboration, and professional development • Coach Managers, strengthen leadership capabilities, and build succession plans • Foster a high-performing, inclusive, collaborative culture • Manage utilization, capacity, quality, customer satisfaction, revenue, and margin indicators • Use data and operational insights to identify risks, capability gaps, and improvement opportunities • Drive adoption of AI, automation, and standardized delivery practices • Embed AI-enabled capabilities responsibly across project delivery, managed services, and solution implementation • Partner with Sales, Solution Consulting, Engagement Management, Finance, and People teams • Ensure effective transition from sales and scoping through delivery and ongoing services • Collaborate with regional and global leaders to align standards and share best practices • Identify opportunities to increase customer value and support sustainable growth

🎯 Requirements

• Significant leadership experience in professional services, technology consulting, or managed services, with responsibility for multi-level delivery teams • Proven ability to lead and scale project-based delivery and managed services operations • Strong expertise in delivery operations, resource and capacity management, utilization, governance, forecasting, and performance management • Strong commercial and business acumen, managing delivery against revenue, margin, utilization, and customer objectives • Demonstrated ability to develop Managers and build high-performing teams • Experience managing complex client engagements, executive stakeholders, and escalations • Ability to drive operational transformation and continuous improvement using AI, automation, data, and standardized delivery practices • Experience within the Atlassian ecosystem, enterprise service management, Agile, or technology transformation is a plus • Strong people leadership • Excellent business and commercial acumen • Strong operational mindset • Excellent communication and stakeholder management skills, including with senior executives and complex client situations • Ability to lead change and continuous improvement in a growing, fast-paced environment • Collaborative and pragmatic mindset with interest in AI and automation • Must be legally authorized to work in the United States • Must not require now or in the future sponsorship for an employment visa

🏖️ Benefits

• Competitive compensation with an annual performance-based bonus • Comprehensive Health Insurance • 401(k) with Company Match • Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays • A flexible remote work policy • A multicultural and international team environment • Training time and budget for skills development and career growth • Flexibility and support to maintain work-life balance