Director of Delivery Operations – Workforce Planning

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $125k - $130k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Valiantys - Atlassian Platinum Solution Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Valiantys is an Atlassian Platinum Solution Partner that specializes in delivering customized consulting services to boost productivity and transform businesses using Atlassian tools. They offer a range of services including enterprise agility, cloud migration, IT service management, and managed services. Valiantys has extensive expertise in helping organizations implement and optimize Atlassian software to improve team collaboration and agility. They have worked with diverse industries such as consumer business, financial services, and technology. With a global presence and a strong reputation, Valiantys helps organizations of all sizes achieve their digital transformation goals.

📋 Description

• Establish and maintain the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and performance reviews • Create and govern the sales-to-delivery-to-finance operating lifecycle • Align regional operating practices with strategy, financial objectives, and global delivery policies • Identify systemic operational risks and coordinate corrective action • Provide regional leadership with visibility into portfolio performance and execution health • Own demand forecasting, capacity planning, utilization management, bench exposure, and workforce visibility • Integrate backlog, pipeline, active work, resource requests, skills, availability, and hiring plans into a unified planning view • Facilitate demand, capacity, and workforce reviews with cross-functional leaders • Develop scenario analyses for capacity gaps, over-allocation, bench risk, contractor needs, and deployment opportunities • Translate forecast demand into hiring, contractor, mobility, and capability-development recommendations • Maintain reconciled views of services revenue, utilization, backlog health, project direct margin, and regional gross margin • Improve forecasting through project plans, assignments, estimates at completion, revenue phasing, and variance analysis • Monitor project health, write-offs, unbilled work, billing readiness, and other margin and forecast-risk indicators • Define and maintain the regional delivery KPI framework • Deliver executive-ready reporting and decision narratives • Analyze trends, drivers, and forecast variance • Improve source data quality through validation, exception reporting, and ownership • Present leadership with options, implications, recommended actions, confidence levels, and data limitations • Serve as primary operating partner to the NoAM VP Delivery • Influence alignment across Delivery, Sales, Engagement, Finance, People & Culture, and global operations • Clarify interfaces, decision rights, and accountability across delivery, resource management, finance, and commercial teams • Act as regional business owner for Delivery operations requirements in PSA, CRM, and reporting platforms • Lead assigned delivery operations resources and build the case for additional capability

🎯 Requirements

• Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization • Deep understanding of professional services and managed services delivery models, including project economics and the sales-to-delivery-to-finance lifecycle • Experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale • Strong financial acumen, including services forecasting, budgeting, margin management, and variance analysis • Experience defining KPI frameworks, improving data quality, and turning complex operational data into executive-ready decisions • Hands-on experience with professional services automation, CRM, and business intelligence platforms • Certinia and Salesforce experience is advantageous • Experience with analytics and automation tooling • Strong executive communication, facilitation, and stakeholder influence skills • Significant leadership experience in consulting, professional services, delivery, or managed services environments • Proven experience leading multi-level delivery teams across project-based work and ongoing services • Significant experience leading complex, large-scale enterprise transformation programs • Deep domain expertise in ITSM, SDLC, or PPPM • Experience with enterprise PMO and portfolio-governance structures, integrated planning, dependency management, RAID governance, executive reporting, and decision forums • Commercial experience with opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions • Experience leading high-stakes client escalations and recovery plans • Strong executive presence and stakeholder-management skills • Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices • Experience delivering transformations enabled by Atlassian or comparable enterprise platforms • Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and human oversight • Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture

🏖️ Benefits

• Competitive compensation with an annual performance-based bonus • Comprehensive Health Insurance • 401(k) with Company Match • Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays • Flexible remote work policy • Multicultural and international team environment • Training time and budget for skills development • Flexibility and support to maintain work-life balance