Principal Solution Consultant – ITSM

🕒 August 13

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

💼 Consultant

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valiantys - Atlassian Platinum Solution Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Valiantys is an Atlassian Platinum Solution Partner that specializes in delivering customized consulting services to boost productivity and transform businesses using Atlassian tools. They offer a range of services including enterprise agility, cloud migration, IT service management, and managed services. Valiantys has extensive expertise in helping organizations implement and optimize Atlassian software to improve team collaboration and agility. They have worked with diverse industries such as consumer business, financial services, and technology. With a global presence and a strong reputation, Valiantys helps organizations of all sizes achieve their digital transformation goals.

📋 Description

• Lead complex solution consulting engagements where business intent, operating model, value case, governance, and delivery approach need clarification • Provide executive-level discovery and advisory leadership • Shape business and operating-model architecture at the solution consulting level • Raise solution consulting quality through methodology stewardship, stage-gate discipline, artifact quality, and coaching • Lead discovery to clarify business intent, transformation constraints, value targets, operating model impacts, risks, and success measures • Translate ambiguous business problems into consulting narratives, decision paths, phased approaches, and measurable outcome models • Define outcome architecture, including value hypotheses, KPI models, baseline measures, target outcomes, and benefits tracking • Design governance models with stage gates, decision forums, escalation paths, and executive readout cadence • Advise enterprise customers on ITIL practices across the service value system • Design operating models connecting IT service management with product, engineering, DevOps, and application development teams • Guide platform governance and security/compliance constraints • Shape outcome-oriented executive reporting and service performance dashboards • Advise on CMDB and configuration management strategy • Facilitate maturity assessments and prioritized roadmaps • Identify tooling gaps and recommend standard, custom, alternative, or additional solutions • Apply and evolve the Solution Consulting methodology across diagnosis, design and planning, validation, activation, and scale • Review engagement artifacts for clarity, completeness, value alignment, and executive readiness • Support complex pursuits, proposals, and SOWs with discovery, solution framing, scope, value case, governance, roadmap, and delivery-risk input • Partner with Sales and Account teams without owning commercial or pursuit strategy • Create or review value cases, operating models, roadmaps, governance models, KPI models, benefits trackers, decision logs, and executive readouts • Convert field lessons into playbooks, templates, accelerators, discovery guides, workshop formats, and quality standards • Coach Senior Solution Consultants and Solution Consultants • Support hiring, onboarding, enablement, communities of practice, internal quality reviews, capability planning, and talent development • Model responsible use of approved AI tools in consulting workflows and reusable assets • Own complex consulting framing, outcome architecture, methodology quality, stage-gate advisory, and coaching

🎯 Requirements

• Proven ownership of large or complex consulting engagements with multiple stakeholders, workstreams, phases, or business domains • Experience designing enterprise work management solutions using Atlassian products including Jira Software, Jira Service Management, Operations, Assets, and Confluence • Demonstrated experience leading executive-level discovery, advisory workshops, governance forums, and decision-oriented client conversations • Strong capability in problem framing, value modeling, KPI definition, roadmapping, operating model design, adoption planning, and benefits tracking • Fluency in stage-gate governance, iterative delivery, consulting methodology, and outcome-based advisory practices • Strong familiarity with enterprise delivery, ITSM, Agile, Work Management, service management, and adjacent Atlassian ecosystem considerations • Ability to coach consultants, review advisory artifacts, and raise delivery quality through repeatable methods and reusable assets • Strong working knowledge of ITIL concepts and practices • Ability to translate ITIL guidance into pragmatic processes, controls, and reporting • Strong technical writing ability • Ability to speak clearly and concisely to audiences of varying technical aptitudes • ITIL certification (Foundation or higher) preferred • Experience in regulated, complex, or enterprise environments such as financial services, healthcare, automotive, public sector, or global organizations preferred • Knowledge of ITIL, SAFe, Lean-Agile, DevOps, Enterprise Service Management, change management, or operating model frameworks preferred • Experience contributing to practice development, team leadership, hiring, onboarding, enablement, or consulting quality programs preferred • Hands-on experience with ServiceNow, Zendesk, and/or BMC, including configuration and/or implementation delivery preferred • Experience working with integrations and enterprise reporting/analytics preferred • Experience leading enterprise-scale platform transformations, including migrations from legacy platforms to new solutions, preferred

🏖️ Benefits

• Full Time Permanent employment • Remote work arrangement • Equal opportunity and barrier-free workplace • Use of approved AI tools to improve delivery efficiency, speed, quality, consistency, and value realization • Career growth paths including Engagement Director, Practice Lead or Team Leadership, and Head of Solutions Consulting or similar senior leadership role