Drug Testing Specialist

Job not on LinkedIn

🔥 12 hours ago

🏈 Alabama, California, +10 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Validity Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Validity Inc. specializes in providing data solutions to help businesses improve their operations through trustworthy data. With over 20 years of experience, Validity's services encompass a wide range of specialties, including CRM, data validation, deduplication, email verification, and data quality management. Their solutions, such as Everest, DemandTools, and BriteVerify, are trusted by tens of thousands of organizations worldwide to enhance marketing, sales, and customer success efforts, ultimately driving better engagement and increased revenue.

📋 Description

• Monitor and manage pending drug testing orders for timely completion and accurate results • Respond to internal and external inquiries about orders, results, requirements, and processes • Identify and resolve issues delaying testing or reporting • Monitor testing status and maintain thorough notes and documentation • Coordinate administrative closure of expired, cancelled, or incomplete requests • Assist with random drug testing programs • Review orders for accuracy and completeness and escalate issues • Identify recurring operational issues and recommend efficiency improvements • Coordinate with laboratories, collection sites, clinics, and other testing partners • Research appropriate testing facilities based on client requirements, applicant location, test type, and availability • Maintain communication with providers to resolve outstanding orders • Assist with evaluating provider capabilities, coverage, availability, and service concerns • Support internal teams and external clients regarding drug testing services and processes • Communicate testing status, outstanding requirements, delays, and resolutions to clients • Support the Client Experience team in addressing service concerns and improving client satisfaction • Collaborate with Client Experience, Product Management, and other internal teams • Serve as a resource on drug testing processes, requirements, provider capabilities, and common issues • Escalate complex or time-sensitive concerns and help develop solutions • Maintain client and order information in CRM and other systems • Document client interactions, testing activity, issues, resolutions, and follow-up requirements • Prepare basic reports and data • Identify trends, gaps, and recurring issues and communicate findings • Maintain organized records in accordance with company policies and applicable requirements • Contribute to team knowledge and participate in company and industry-specific training • Stay informed about changes affecting drug testing services and processes • Contribute process, client experience, team performance, and service quality improvements • Complete general administrative duties including data entry, answering phones, and filing • Perform other duties as assigned

🎯 Requirements

• Minimum of a high school diploma • Two years of relevant experience • Exemplary customer service skills with internal team members, clients, and vendors • Concise and effective written and verbal communication skills • Alignment with Validity’s values of Ask Why, Care, and Solve Together • Software savvy and technically adaptable • Comfort with repetitive tasks and an eye for detail in a high-volume, deadline-driven environment • Ability to absorb procedures quickly • Maintain the utmost level of professionalism • Keen eye for innovation and efficiency • Candidates must live in one of the following states: Kansas, Missouri, Alabama, Arkansas, California, Florida, Georgia, Illinois, Iowa, Mississippi, Oklahoma, Texas, Tennessee, or Virginia

🏖️ Benefits

• Flexible PTO • 401K plus matching • Comprehensive benefits plan • Paid volunteer hours • Fun and challenging work environment • Professional growth and development opportunities • Remote/work from home arrangement